Why AI Search activation request pending so long?

[Linh Wang Hua]

After I clicked button "Request AI search", the information show as below but time pending so long... I try with version Rome, Tokyo and San Diego but it has a same issue.

I follow a video  on youtube Getting Started AI search but they enabled AI search quickly. 

[Brian Bakker · Accepted solution]

Hello Linh,

AIS cannot be provisioned on Developer instances, as this is not supported on these types of instances. If you are trying to enable AIS on a PROD/SubPROD or Demo instance, please raise a case with Global Technical Support at https://support.servicenow.com.

I hope this helps.

Regards,

Brian

[Linh Wang Hua]

Thanks for the answer 😄