VA intelligence can be shared across domains

if we create multiple domains does, we say we will create multiple portals and VA for each domain as well?

Attachment blocking in Teams chat

@Jeff Fox I'm looking for the topic to update or a way to block attachments from being added when not in a topic regarding the task.  I see that when a user uploads an attachment, it gets placed in the My Files in a folder called Microsoft Teams Chat...

How to set input mapping when using core flow action in virtual agent designer action utilities

Hi Community, I have a record producer and would like to use this to create record in virtual agent chat. I tried in the topic to use Action utilities to call ServiceNow core action of record producer to do so. But I'm not sure how I can pass the ans...

How to continue a VA flow after no live agent accepts a chat

I responded to a similar post here. To summarize:  This is an edge case where a user attempt to contact a live agent, but none of them accept the chat. I'd like to continue on my flow with a variable that tracks that none of the 'available' HD Techs ...

I need to check the user location while creating an incident through Virtual agent

I am following the below code to create an incident from the virtual agent, but I also want to check the user's location and set the assignment group accordingly? Is it possible to achieve? (function execute() { var problemGr = new GlideRecordSecure...

Simple way for an end user to update a date field on an existing record

Hello All, I need to find a simple way for an end user to be able to update a date field on an existing Ritm, either on the portal or via a email reply.The issue we have is with a Leaver Request, where the leave date could change after the initial RI...

I couldn't find "Search knowledge base" topic in my topic list.

Hello,I installed "ITSM Virtual Agent Conversations " plugin and "ITSM Virtual Agent Conversations lite" plugin. but i couldn't find "Search knowledge base" topic in my topic list. is there any plugin am missing?version: Vancouver 

Understanding Chat greeting message

Hi Everyone, I'm new to using virtual agent and am in the process of trying to set up topics and change the greeting. The out of the box greeting is Hi, I'm your Virtual Agent. Let me know how I can help you today. and I would like to customize this ...

Branding in virtual agent

Hi I am trying to change the branding for virtual agent in dev but when i go to /sp mode it does not update. I am saving it and it shows in branding that its updated but not in /sp mode. Can you advise further?

Is there a way to hide the "Show me everything" button in virtual agent.

Hello Everyone, We are currently on Utah release and wanted to understand is it possible to hide the 'Show Me everything' button on the Virtual Agent Chat that pops up after the greeting when a conversation starts. Because of the large number of topi...

How to report the number of times enduser has engaged with Virtual agent in servicenow?

Questions about Virtual agent chat and survey

Hello, everyone! I would like some help with virtual agent! 1) Is it possible within the agent workspace chat to paste images through ctrl + v instead of having to click on the image button and load one that is already saved on my computer? Attached ...