Resolved! Virtual agent Lite vs Virtual agent Pro - Few pointer compilations
Hi All, Here is the comparison slide - Virtual Agent Lite vs Pro & Blueprint for your slides.
Forum Posts
Resolved! Virtual Agent capitalising certain words
We are developing topics in our Virtual Agent for the first time and during the testing phase picked up that some of the words have been capitalised at the beginning while others words haven't. This means that when we have options presented to users ...
Resolved! How to get catalog item link ?
Hi all,We have a requirement to obtain the link for the selected catalog item in the virtual agent chatbot. Can anyone please guide me on how to achieve this?. Attaching the snip which I configured. Thanks and regards,Pavan Kumar Gosani.
Virtual Agent Reference choice User Input
We have a requirement in Virtual Agent where the bot provides a prompt to select Employees from the User(sys_user) table. I created Reference Choice Input action in VA Topic and added conditions for an active employee on the User table. We are able t...
Virtual Agent Vs Virtual Agent Lite capability comparison chart
Hi, I am looking for a comparison chart that list the Virtual Agent vs Virtual Agent Lite capabilities / features. I wasn't able to search for any relevant one. Does anyone have it or can refer me to any relevant documentation? Thanks!
Can the NLU be invoked manually
Once the NLU is set up, can you invoke it manually without using the topic switching functionality? For example, say I want to collect a user's input then ask the NLU model which intent (if any) is matched, can I do that? The use case would be, at a ...
How to manage knowledge article in Slack-Virtual agent
Can anyone help me with this, In Slack VA , If I keep asking for help it gives me all this information, I would like to bring only the User Knowledge base in the chat for user.
Agent Chat - Assign Interaction to all agents
Hi,As per the oob Agent receives request in Agent Workspace, and if not accepted within a minute, it moves the chat request to another agent it is working fine, But We have a requirement that assign a chat to all online agents, and whoever accepts fi...
Sending chat to another queue when current queue's agents go offline/away?
Hi everyone, I'm hoping you can help us out!Background: We're using Agent Chat for Live Agents only (no Virtual Agent). We have multiple queues setup to handle subsets of users and a main queue as a fallback. For example: Queue1: Support Team 1Queu...
List Field Names of a Catalog Item
Hello, If I know the sys_id of a Catalog Item (sc_cat_item table), how can I list all the fields of that item using a script? Many of our service request forms are incompatible with Virtual Agent. What I want to do is create topics that can help user...
Resolved! Virtual Agent NLU Train and Test the model via Expert Feedback Loop
After adding correctons via Expert Feedback Loop, Tuning and then clicking to 'Train the model' I get a training error message Error location # (which links to NLU Workbench home page) Type=Intent; Error= Enter utterances that only contain less than ...
Resolved! How do I prevent a topic from ending?
Hello all, When VA has successfully answered a user's query, how do I prompt them whether they'd like to continue with the agent or end the conversation? I'd like this to be done for all topics, and not have to code it for each one if possible. Thank...
Default Chat Experience Always Used
Hello, experts - My apologies if this question has been asked before. I am trying to set up a custom chat experience that will be used on a specific portal, and the Default Chat Experience is always the one that launches. I have added the context "p...
Resolved! What is Submit a Request topic flow's 'has_va_support' condition script doing?
Hi, I was checking Submit a Request topic flow, although it's not loading questions anytime. I was wondering what was this condition 'has_va_support' used for? Also, script has 'va_support' to return, I am not sure what it is and couldn't find anyth...
