Forum Posts
Resolved! VA Topic Recommendations Failing
I am having a weird issue when running the VA Topic Recommendations in my test and production instances. However, I am not receiving any errors in my dev instance. I have checked the versioning to validate they are all running the same version for th...
Matching requests are not coming for all the topics.
For virtual agent we have added the keywords so that when we type that keyword related topics should come up.It is working fine in dev instance but after cloning it is not working in the test instance.What can be the issue as everything in the topics...
Not able to save business rule
Error MessageonSubmit script error: TypeError: Cannot read properties of undefined (reading 'replace'):function onTemplateFieldSubmit() { var allowMultipleCarets = false; var CaretValidationError = function(message) { this.message = m...
How to remove start and end conversation nodes
Hi, I have created the following topic: When using VA bot integration API in Postman, I am getting the following response when this topic is triggered:I am looking for response sent to the user only, that is, in this case "I didn't understand that". ...
Resolved! This topic version is not supported on this instance VA NLU topic error
Hi, I have pushed my VA setup to test instance and This topic version is not supported on this instance. Check with your ServiceNow Administrator for assistance has been thrown whenever I click on any topic.I tried to make another update set with dum...
How to disable/change OOB message
Hi team,I create RITM's using "Request Catalog item" all good but customer wants to remove or change the message "Alright, you're all set. Shall I submit this request? ". Help me on the sameThanksAnil!
Resolved! issue with OOB topic block " contextual search" in chat bot
Hi folks, Iam new chat bot, i am using OOB topic block " contextual search" in topic flow. In that there is input mapping section has following fields are context(string ) and query(string) , I do not know what would be entered to those field. I ha...
Resolved! Virtual Agent Issue with OOB Update HR Case Topic Block
There is an Issue with the out-of-the-box Topic Block named Update HR Case. I see this message when trying to Test the Topic Block.Issues (1)Fix these issues to test or publishvainputs.comments is unknown, but is referenced at 'additional Comments'. ...
Get response from live agent using Virtual Agent API
Hello, I am using ServiceNow Virtual Agent as a secondary bot in which I am trying to connect with Live Agent using Virtual Agent API. I have enabled the Synchronous mode for Bot to Bot channel and I can see the response from ServiceNow Virtual Agent...
Resolved! Boolean variable condition not working
Hi, Sorry for keep asking questions these past two days. I'm new to VA, please bear with me. In a custom topic block called "contextual search 3", I have a boolean variable called "no search result" that asks the user whether he/she would like to as...
How to create request within VA?
Hi, I was wondering how to create/open a request within VA? I see there's a topic block called "create incident", is there something similar for request? Thanks!
This topic version is not supported on this instance VA NLU topic error
This topic version is not supported on this instance VA NLU topic error Dev And Test version are same but prod version is different: Dev Version: Build tag: glide-vancouver-07-06-2023__patch4-hotfix1-11-16-2023Test Version: Build tag: glide-vancouv...
Dynamic Incident Form
Morning ServiceNow community I am posing the question if anyone has attempted or has accomplished a dynamic Incident Form. We have mulitple record producers that create an incident on submission as our differentTech teams require specific questions ...
Limit Virtual Agent KB Search to a specific group of KB articles
Hello, We have recently deployed ServiceNow Agent Chat, and we have a request from our stakeholders to be able to provide a mechanism to search the KB article before presenting an option to connect with a Live Agent. We have an enormous amount of KB...
