no need of this message in VA
i dont want to show this message when enter any wrong text or some unknow word
Forum Posts
Resolved! Removing old disabled intents in VA NLU models
Hi,we've been running VA for sometime now and evolved over time. We now have a number of disabled unattached intents in our IT model. I'd like to do some house keeping and actually delete these old intents. Is this safe and what are the chances of a...
Change the OOB Virtual Agent prompt
Hi everyone, I want to change the OOB virtual agent prompt when the user searches for any keywords and knowledge articles and catalog items are displayed. Text to be changed: Below are what I can found from our knowledge base
Transcript does not include messages exchanged prior to live agent handoff
Hi Experts, During the live agent handoff, for live chat requests coming from a 3rd party system, we are passing the history of the user - bot communication to ServiceNow live agent. This way the agent gets a visibility of the chat that happened pri...
Resolved! Users are using special characters to bypass Virtual Agent
I have some user typing one special character in the Virtual Agent and that jumps them to the Live Agent topic (the topic we use to get to live chat.Anyone know of a trick to prevent this? I cannot use the NLU with a single special character, Ideas...
How to show all available and active catalog items on the virtual agent
Hi, I am new to Virtual agent module and trying to figure it out on getting catalog items to the virtual agent and process from there such as to take inputs from the user for the selected catalog item and submit a request for that item. Can anyone pl...
Minor issue post upgrade to Washington DC
Hello everyone, We just upgrade our lower environment (DEV) to Washington DC and only one issue was found in Virtual Agent.When we ask something, the VA presents few options that matches what we are looking for, we select the best option and then VA ...
I have an error in virtual agent designer
I have an error in virtual agent designer that I can't unable to deactivate the topic in the designer. It shows this type of pop-up when de-activate it. pls help me in this.
Unable to train NLU due to attachment size limit
I have a customer who has set the property com.glide.attachment.max_size to 5MB as part of a requirement they have to limit attachment sizes for an integration they have. Whilst in itself - that would appear ok, it has prevented us for implementing ...
Chat transcript download not working/starting as expected after clicking Download button
Hi there, Any one else experience this? Can anyone help or advise. I enabled the Chat transcript download functionality and at the end of the Chat, I do see the Download button. However, when clicking on the Download button, the download does not sta...
virtual agent
Hi everyone, I have a question regarding the AWA Work Assignment & Interactions for Virtual Agent. When an agent is not available (i.e outside of his business hours). Is there a way to view that information in the Interactions ? Is there a column in...
Resolved! is it possible to have chatbot on the service portal login page (Landing Page)
All, Is it feasible to interact with the virtual agent in ServiceNow before logging in, considering that we can have it in the service portal and employee service center after login. OOB ServiceNow allow only on the 'sp' and 'esc', however, we would ...
Virtual Agent "start new conversation" button disabled
I have greeting topic where I have 4 options. For 2 (another static choices) I dynamically start topic based on selection.when topic finished (I'm asking some questions) goes to greeting and then closing topic.For other 2 I just show some info . Then...
How to get the Status code from Flow action
Hi Team, I am using Rest message in flow action and getting external site responses to show in virtual agent successfully.The challenge here is the https status code is showing in virtual agent. please find the below screenshots.1.2.3.4. In Virtual a...
Resolved! Is it possible to show hello message next to chatbot?
Is it possible to show a hello/welcome message next to chatbot? So users will be aware of there is a new chatbot implemented and they will interact with it. Looking for something like this.
