PagerDuty Spoke only returns 25 results
Is anyone using the PagerDuty spoke and had issues where the api is only returning 25 results, but you know there is more in PagerDuty. How do I get ServiceNow to pull all the records?
Forum Posts
NLU Model
Hi Team, I want to migrate NLU Model from one instance to other. Is there any specific table that stores the NLU Models?
Business Rule not triggering on sys_attachment table when new cat item is submitted
Hi AllI am trying get a Business rule to execute when a new catalog item is submitted with an attachment, but it does work. The problem I am trying to solve is to restrict the viewing of any attachments on a RITM, if the catalog item has an attribute...
How to disable automatic popup of chat box on Virtual agent.
How to disable automatic popup of the chat box on Virtual agent.
Servicenow Integration with IBM voicebot
Hit team,Recently we got a documentation on integrating ServiceNow with IBM chatbot and we could successfully complete the integration. But now, we are trying to check if there is any way we can integrate ServiceNow with IBM voice Bot (not the chatbo...
How do you enable a seemless login with okta for Virtual agent on a 3rd party site?
We have worked with Okta and no luck in getting a seamless login experience on a 3rd party web site with no redirection flashing up to the end user when virtual agent is loaded. Has anyone been able to enable a seamless authentication experience wit...
Virtual Agent Query
Hello together, I have a problem with following code: (function execute() { var grCondition = new GlideRecord('u_routing_information');grCondition.addQuery('u_kb_knowledge', '090f45ab1b080614354d96859b4bcb7a');grCondition.query();grCondition.next();...
Links in Virtual Agent open in a new window
We have a SharePoint Online environment access is controlled by Azure AD. There is a team creating KB articles with the SharePoint Online link in the article, when search presents the KB to the user, they will click on the link. Since ServiceNow VA i...
VA Update HR Case Topic Block is not working correctly
The Virtual Agent Update HR Case Topic Block is creating a new HR Case when it should be updating an existing case. Has anyone else seen this or have a workaround?
AI Search results through Virtual Agent on Now Mobile App linking wrong portal
Hi Wondeirng if anyone knows the answer to this. On Tokyo platform, we are using the "Run AI Search" topic block within virtual agent. When viewing on the web, the search results are coming back with links pointing to the current portal being used - ...
Resolved! "Catalog Item Inputs (string)" field in Flow Action - How to Format This String?
Hello Everyone, When using the Record Producer Flow Action in Virtual Agent, how do you structure the text in "Catalog Item Inputs (string)" field? I've tried expressing the data via JSON format, both typed and using the script option, but have not b...
NLU Not working for OOB and Custom Topics
Hi, I am facing issue with NLU for my custom topics and OOB topics. I have created a NLU model With 2 intents and 14 utterances. The model trains and publishes successfully and works fine when an utterance is searched in the testing text box inside t...
Resolved! how to use contextual search in virtual agent . Trying to build a faq bot - adding 5 faqs and that should reflect in virtual agent
1)Trying to add 5 FAQS in knowledge base 2)That should reflect in service now virtual agent 3)Tried with contextual search.But couldnt progress pls suggest the right way to proceed
Resolved! NLU Model Error
Hello Everyone,I am getting an error while creating intent in NLU Model even though i have installed and updated all require plugins but still i am getting error "Some features may not be available because the connection to NLU Service is not availa...
Resolved! Adding 2 Variable fields together that includes 2 decimal places to populate a third value
Hi,I have been on the forums to find how I add 2 variable fields to popluate a third. I have come across this script:- function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var value...
