How to kill a virtual agent topic that is caught in a loop?

[twooton]

So I have a topic that is caught in a loop. It is spitting out a message to my logs, which is how I know it exists. How do I kill that conversation or process to stop it? I have already disabled the topic, but I don't find anywhere on how I can kill the process or restart the virtual agent.

[Lener Pacania1]

Hi,

Try these steps.

1. Application Navigator > sys_cs_conversation.list
2. Filter on conversation state "open"
3. Click into the open conversation and delete.

Please mark if helpful.  

[twooton]

I went in and after deleting the open conversations didn't help, I deleted all the conversations. Still didn't help. Looking for more suggestions.

[NaAs]

 can't you use the cancel button in the chat widget to cancel the conversation?

[Dom11]

I don't have an answer to this but I had a similar issue a while ago in Orlando, where I accidentally deployed a topic that goes in a loop and ran it. 

Since then I couldn't start a new conversation it would display an empty box when I open a virtual agent portal widget or do a preview of a topic.

There was an active transaction, which I couldn't kill or delete even with an elevated account.

This happened in my personal dev instance, so I reset the whole instance at that time

but would also like to know if there's any solution for this in case I face this issue in a production instance.