Hi All, The live chat is getting closed automatically after an ideal time if there is no conversation happened. Is there any rule or time mentioned in back end ,so that if it is ideal for a long time , it displays the messages like below and closing ...
Hi All, we are working with virtual agent and i would like to give an option to user to add attachment to the incidents ..is there any way by which i can take input from user as a Doc,PDF file...i have tried image picker but its working fine for the ...
We would like to change the font that is used within the Virtual Agent, but I'm not sure if that's possible. Has anyone ever changed the font before?
I have created a new topic named as "Report an Issue" in customer environment which is almost similar to Open IT Ticket OOB topic. I have added a link type bot response which is redirect user to a record producer for creating an incident. Report an I...
Hi Team, I have a requirement to display date into DD-MMM-YYYY format in email notification from virtual agent. By default it is giving YYYY-MM-DD.
Hi guys, Is there a way to hide the Contact Support icon in VA widget (the 3 vertical dots in the upper right corner)? Thank you! RegardsIvan
Hey SN Comm, I am looking for some help implementing a conversation through VA Chatbot, to be able to resolve HR Cases. I have taking the 'Resolve Incident' flow and copied it, change the table and state to match the hr case table (so I thought). But...
Hi ! Is it possible to navigate between topics in the virtual agent? Example, before ending topic x, give the user the option to go to topyc y and so on ...
Hi Community, Does anyone know if it's possible to brand the virtual Agent application in MS Teams? We would like to roll out VA in our teams environment but not being able to brand it is causing issues. If this is not possible, do you know if ...
