How to make assignmnet group default when an interaction is created via virtual agent

[NikithaRedD]

Hi Community,

How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assignment group to ABC group when interaction is created from virtual agent.

Thanks,

Nikitha

[Ankur Bawiskar]

@NikithaRedD 

See this if it helps

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NikithaRedD]

Hi @Ankur Bawiskar ,

Thanks for the quick response. I tried above steps, but I don't see the option to provide the required group. 

[Ankur Bawiskar]

@NikithaRedD 

share screenshots of that assignment rule

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NikithaRedD]

`Thanks,

Nikitha