Virtual Agent, NLU forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Added Text to Icon for chat

Hi, how to add Added Text " chat for support " to Icon Added Text to Icon      we r activated live agent plugin , we need add text 

find_real_file.png
santhi2 by Kilo Contributor
  • 1526 Views
  • 3 replies
  • 1 helpfuls

Resolved! Live chat is getting closed Abandoned automatically

Hi All, The live chat is getting closed automatically after an ideal time if there is no conversation happened. Is there any rule or time mentioned in back end ,so that if it is ideal for a long time , it displays the messages like below and closing ...

saranyavs by Tera Expert
  • 3774 Views
  • 2 replies
  • 0 helpfuls

Add attachments to incidents via Virtual agent

Hi All, we are working with virtual agent and i would like to give an option to user to add attachment to the incidents ..is there any way by which i can take input from user as a Doc,PDF file...i have tried image picker but its working fine for the ...

Priya75 by Tera Contributor
  • 2339 Views
  • 5 replies
  • 0 helpfuls

Virtual Agent topic gets deactivated automatically

I have created a new topic named as "Report an Issue" in customer environment which is almost similar to Open IT Ticket OOB topic. I have added a link type bot response which is redirect user to a record producer for creating an incident. Report an I...

subhendu2 by Tera Contributor
  • 1551 Views
  • 6 replies
  • 0 helpfuls

Resolved! Resolving HR Cases via VA Chatbot

Hey SN Comm, I am looking for some help implementing a conversation through VA Chatbot, to be able to resolve HR Cases. I have taking the 'Resolve Incident' flow and copied it, change the table and state to match the hr case table (so I thought). But...

find_real_file.png find_real_file.png

Virtual Agent Application Branding in MS Teams

Hi Community,    Does anyone know if it's possible to brand the virtual Agent application in MS Teams? We would like to roll out VA in our teams environment but not being able to brand it is causing issues.    If this is not possible, do you know if ...

Geoff1 by Kilo Contributor
  • 1715 Views
  • 1 replies
  • 1 helpfuls