how to make the live chat continue from agent side after the timeout message

shaa066
Tera Contributor

In live chat virtual agent whenever a new conversation begins between the agent and user, after sometime one timeout message "User response will indicate if they want to continue the chat" is shown and after this timeout message even if agent is sending some message the chat gets disconnected, 
what can we do to keep the chat continue, so that it will consider the agent message and resets the timer and does not disconnects the chat
please give me some solution for this

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Lynda1
Kilo Sage

This article might help

 

Controlling idle live chat sessions