not getting cloud dimenion logo on virtual agent in simulator? could anyone help me here?

[manmathpanda]

Dear Developers,

I am working on the VA simulator while i am facing issue in getting the  cloud dimenion logo on virtual agent  . Please help me on this.

update the Virtual Agent branding to match Cloud Dimensions’ branding

•	Cloud Dimension’s logo has been attached to the 'Update Virtual Agent Branding' story. Download the logo to your computer.
•	Replace the NOW logo with Cloud Dimensions’ logo
•	Update the Chat Header text to Cloud Dimensions
•	Update the Chat Header Background color to #1F5FA0 (that is a "zero", not an "O")
•	Update the Chat header font color to #7F8FA9

[Mark Roethof]

Hi there,

Can you share a screenshot of what you've setup and what's not working?
Is this on New York or Orlando/Paris (makes a huge difference for branding)?

Do you actually see the new logo in the branding? And just not in the Virtual Agent web client? Or is the new logo already not visible in the branding?

If using image names which you used before, caching might also be an issue. If so, clear your browser cache.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Miguel Donayre · Accepted solution]

Hello,

In the VA simulator instance, you have to look in the Stories module. In there you will find the Story mentioned in the task steps. I have attached the image to this post to make it easier for you.

[Manmath2]

Thanks Miguel for your help. i got it.

[Priyobroto Roy]

Can someone give the solution