How to make the "Add Comments to Incident" option in virtual agent chat work?
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06-07-2022 11:44 PM
Hi all, I am tasked in making "add comments to Incident" but it doesn't seem to work, I have configured it in the virtual designer but to no avail. I think it has something to do with the script, but not sure where to start.
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06-09-2022 04:01 PM

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06-09-2022 11:50 PM
Hi Christian,
There is an out of the box topic "Check IT Ticket Status" which you can duplicate and make the necessary changes to fit in your requirement.
If you would like to continue with your topic, please share the screenshot of your flow.
If you find my answer helpful, please accept the solution and mark it as helpful!
Thanks,
Gokul J