How to Copy NLU Vocabulary Source
Hello all,I've created an NLU Vocabulary Source and want to copy it to another instance. How do I do this?
Forum Posts
cannot find module 'fs/promise' error in ServiceNow CLI
Hi Everyone,I am facing an issue in ServiceNow CLI while developing external custom component and the error is showed in the attachmentdoes somebody faced this kind of issue?Thanks,Ajay
Virtual Agent conversations ending prematurely. Not triggering fallback topics.
Hello all, I've noticed that the all conversations started in Virtual Agent by typing utterances in the text box are directly going from the Greeting to the Closing Conversation topic and not triggering the Fallback or AI Search Fallback setup topics...
Can I disable the Virtual Agent Show Me Everything button?
Is it possible to disable the 'Show Me Everything' button? When I provide any utterance like 'help me', each time or alternately the 'Show Me Everything' button comes up along with the text 'You can type your request below, or use the button to see e...
Disable topic with “I want to be sure I got this right..." message
Hi everyone,I’m working on translating in Virtual Agent. However, during testing, a pop-up message appears saying, “I want to be sure I got this right. What item best describes what you want to do?” I can’t figure out where this can be translated. I’...
How to close VA interaction using script in portal
Hello,My question is - How to close VA interaction using script in portal same like when we click X button on top right corner in VA Chat window ( but by widget script ).eg . Say there is ongoing conversation ( interaction ) and if user clicks on any...
Embedded Chat bot need to get logged in user information
There is a usecase where chat bot is embedded using IFrame. However, i am logged in portal. I am trying to get logged in user in the chat. But the chat identifies that as Guest. Anybody has come across such scenario ? Thanks in Advance.
CI dashboard has filter functionality??
Hi, We are using VA for HR and IT topic.The responsible person from both departments raised requirements to filter CI dashboard indicator to check their managing topics.Is there any functionality or any practice to analyze the VA experiences using fi...
Organiser name is incorrect when using the "Create Walk-up Appointment Cal" action in Flow designer
Hi All, We are using the OOB "Create Walk-up Appointment Calendar Event"action in Flow designer as part of the "Walk Up Experience" application. It uses the "Create Calendar Event" Action which is part of the "Exchange Online Spoke". I have notice...
get the inputs added by user in Virtual agent
Hi, I need to create a report which should display the list of user inputs provided by the end user while he started the topic. For example - I am end user and after opening the VA I added input - "I need to check my case status", So I need to create...
Business Rule to create a record on custom table if a reocrd doesnt alredy exist
Hi community. I am working on an enhancement to business rule script that creates an entry on a custom table called "u_audit" when a record is viewed. The problem is, when the record is refreshed after making an update it adds another entry to the cu...
Mutiple active Conversations in virtual agent in single portal
Hi All, I Had a Requirement in virtual agent were user can have Multiple Active Conversations Running parallelly with different queries with Virtual agent in single portal is it possible or not? Can anyone please provide any suggest...
Resolved! Agent Chat Portal Conversation
Good day all,We are in the process of migrating to AWA and Agent Chat. Up to this point, I have AWA configured with queues and have agent chat configured. When on the portal and a conversation is initiated, the agent receives this as a chat. (The a...
Why paylod structure for message type rich is diffrent for same task under sys_cs_conversation
now/sow/record/sys_cs_conversation/6ebf26a393981a50936b75dcebba106b/params/selected-tab-index/1. this lands you to the conversation message under one interaction. Here I wanted to create a summary of the entire conversation.The issue I am facing is p...
Question: Custom Bots, Bot Interconnect, Virtual Agent, and AI Search connections.
Has anyone successfully setup Virtual Agent Bot Interconnect with custom bots? Looking to make topics and AI Search fallback available to bots created by other teams within the organization.Documentation can be hazy or confusing in some areas. While ...