I have Virtual Agent notifications turned on for a couple of years now and lately, I have been seeing the Show Notification run on phrases that have nothing to do with show notifications. Here is an example: [08:00] user name: I do not have access t...
Hi all,I've just installed the Proactive Triggers plugin on our DEV instance. It works perfectly fine, however I have noticed that its reverted our Virtual Agent icon back to as it was OOTB. I set the icon using a style sheet attached to the Portal T...
We have identified strange results using NLU. Some expressions that are not registered in the intent are achieved with 100% reliability. In addition, by using random letters we also hit some intentions the wrong way. Even giving negative feedback on ...
Hello all, Someone decided to write a novel for an utterance that the expert feedback loop found. We had this marked as not sure and accepted some other items. After is when I attempt to train the model to complete the process and I am getting:Except...
I am trying to fill out Risk assessment for a change record with ATF. I am creating a new record in the ATF test but every time I retrieve the Risk assessment components it returns the same components but with different ID's and the ATF is returning ...
I am having a doubt that if some user books an appointment in walk-up in one location so that user should not be able to book an appointment in another location till that first location booking status is on hold any idea on this ?
It seems the Virtual Agent Chat had changed a bit when it comes to displaying the topics at the end of the chat. In Vancouver we had them centered and larger icons. In Washington DC they are adjusted to the right and smaller. Does anyone know how to ...
I'm do a lookup on this table for entity values but when I look at the table (despite more recent tests in the VA interface) the most recent rows I see were from hours ago. It should be able to do a lookup during an active conversation shouldn't it? ...
Working on Topics and this "Saved personal info" thing gets in the way!Just curious if anyone has any idea why this was a good idea to add
Hi, I am currently working on implementing a virtual agent chat icon on an external website so that users can access the virtual agent from the external site in the same way they do from our employee center or service portal. I have tested this solut...
Hi Guys,I can't figure out how to make the Consumer field visible to our VA Dashboard Viewer user group.Database view - va_view_conversation_interaction_task I created Read and Report View ACLs in the following table:interaction sys_cs_conversationsy...
Hi All, I have designed Model and created intents and utterancs, but when I'm searching the intent in 'Test Active Topics' button in the Designer home page, then its throwing an error that "Your test phrase did not match any intents." FYI: train mode...
The Button Selection text and Enable showing the New Messages Below or New Messages Above not displayed in the conversational interfaces setting > display options> branding > view all > new in the Xanadu Version of ServiceNow. As per the product docu...
Hi, I'm new to Virtual Agent and implementing a new topic using OOTB pre-built topic.I have found a useful topic which include Contextual Search topic block and I would like to replace the block with AI search topic block.Is there any step by step gu...
Problem Statement: Create a Dashboard> The ticket count will be projected Based on Gorup and the group members selected. (here, the user should be able to select Group and based on the group another widget should contain group members) Thanks very...
