conversational analytics VA Dashboard
How can we modify the conversations tab in the VA dashboard, i want to replace the user index column with user id. Anyone help me here!
Forum Posts
Virtual Chat Agent (VCA) - Conversation starter / way to handle different introductions
I was wondering how other organizations are handling this. One of the biggest pieces of negative feedback that we receive from our user community, which sounds simple, is how the VCA doesn't handle simple conversation starters. We get daily screensho...
Conversation tab modification in VA dashboard
How can we modify the conversations tab in the VA dashboard, i want to replace the user index column with user id. Anyone help me here!
No links are being sending in Virtual Agent
Hello, We are in Washington Version recently. When the Agent try to send a Link for example (https://www.google.com) into the chat this one is not sending any URL to the user. Does anyone know about it? Thank you,@Virtual agent
Resolved! Virtual agent interactions
Hi all, Does anyone know how virtual agents interaction records get created after a conversation?and if so, how to populate other fields of the interaction record depending on the conversation? Thanks
live agent's capacity in use is showing as 1. though there no active work items or interactions
Hi All, I observed an weird issue where the capacity in use for an agent is showing as 1, though there are no active work items and interactions assigned to the agent, Please help me if you know any way to fix this issue. Thank you
Resolved! Virtual Agent current interaction record via script
Is there a method to get the current Virtual Agent [Interaction] record in a virtual agent script? I am trying to access the current interaction record at the end of a conversation to determine if a live chat has occurred or not (based on assigned to...
Resolved! Does anybody know how to annotate one utterance?
Hey guys,Does anyone know how to annotate a single utterance? I'm not sure how to do it. Best regards,Alik_92
Custom greetings & setup topics Configurations are not working for Non-Admin Users
Hi All,In Virtual Agent,I had a portal there I need to show greetings as per the client Requirement, when he opens the chat window, for that i had created a new record in this table "Custom greetings & setup topics" and created the greetings topic it...
How to show choice table choice in virtual agent
Hi Team,Present i am using below code to display Choice table categories, the below code is working fine to show all categories Dynamic choice input Script:(function execute() {var choiceList = global.VAChoiceListGenerator('incident', 'category'); va...
Issue with Text Bot Response
Hello everyone,I am currently using Now Virtual Agent on Slack.I have an issue where, when using a text bot response that contains HTML tags, it returns an image instead of plain text.Thank you..
Date Time component virtual agent
Hi all! I have a requirement that a person has to enter a start date + end date.I designed this adding to topic design 2 Date time components. I am unsure this is the best pratice...but now the requirement escalated to offer a better UX and when a pe...
Virtual Agent AI Search configuration
We are currently implementing the Virtual Agent, which uses AI Search to offer the user a suitable knowledge article. Since our knowledge database contains solutions in German and English, the chatbot currently provides results in both languages. Can...
fallback topic not triggering
Hi All,We have set up our Virtual agent chatbot with custom topics in our San Diego instance. We have also created our custom fallback set-up topic. The same setup topic is also configured in the 'Conversation Interface > Settings > Virtual Agent > C...
Virtual agent designer - prompt message when dynamic choice input only has 1 record found
Hi community,In virual agent designer, I have created a dynamic choice input that will search a custom table for record matching the login. I have set a prompt in the dynamic choice input.But then, if user only has 1 record, there is a strange messag...
