Dear Community, In my company, we are currently setting up VA (Vancouver release) and encountered a few obstacles in the process. NLU setup: Our Service Catalog contains multiple entries with similar names (e.g., “external account”, “technical acco...
Hi, I created a topic (Search knowledge base) to be used in my chatbot. But it is showing all knowledge articles of all knowledege base of a particular domain. I want to show knowledge article of a single knowledge base. Name of my knowledge base is ...
Hi All,We have integrated Microsoft Teams with the ServiceNow Virtual Agent chatbot and are working on the approval process. We are using the "Process Approval" topic and have assigned the role of "end user" to this topic. When this topic is selected...
I'm now customizing contextual search to change the number of result shown in the contextual search. With the default setting, results of contextual search will be shown in threes, and maximum 20 results will be returned. I've found variables "limit...
We ran the topic recommendation analysis on 70,000 incidents and got a multitude of recommendations. Before I select and publish the recommended topics, I'd like to verify that the topics that were deemed matches by the topic recommender, are actual...
I'm using a PDI of Washington, DC version. When doing a training exercise using Virtual Agent and NLU Service, I get a message that not all functionality is available because NLU Service is not available. The trainer is using a PDI as well and is wor...
In virtual agent I'm trying to show incident categories from sys_choice table. There are around 100 categories available, will the teams stuck or lags if I shown 100 choices? How can choices can be shown in MS Teams with having any issue?
Hello All, I have a requirement to submit the catalog items through the virtual agent. I have gone through the OOB Plugins which has "Search for catalog item" and " Order a catalog item" topics blocks. Using them we can submit catalog request. But it...
Hi All,We are planning to start Intune integration with our non prod ServiceNow instance. Can Anyone pls share Micro soft Intune to ServiceNow integration step by step procedure documentation. Thanks and regards,Pavan.
I want to develop several topics in a virtual agent, and I want to assign different live agents to each one. Is it possible to do this? If yes, how?
Hello, I have created VA topic to create an Incident, now I need to add File Picker to the flow and attach that attachment to the incident to be created. Script to create incident:(function execute() { var incGr = new GlideRecord("incident"); i...
We're currently facing an issue while integrating ServiceNow with MS Teams to create risk events using the Now Virtual Agent. We keep encountering the error message: "Your Microsoft Teams tenant associated with is currently registered with instance."...
Hello,I have integrated Whatsapp with Servicenow via Twillio. I'm creating a flow where the user can see some images on WhatsApp. In the table sys_cs_conversation is coming as Guest, and therefore the user does not have access to the table of images ...
Im having trouble modifying the link in the Get Open Tickets node which ultimately comes down to the Open Tickets Script. After I append the link, vavars.portalname); to vavars.portalname + '?id=thepageiwant'); it attempts to go to the page and still...
