I have a topic that I am trying to restrict from users whose location.country is not US or those in a certain business unit. I have tried using the script in the Advanced Properties within the VA topic to no avail. I have tried using the user criteri...
Hi Everyone,I guess I am not the only one who is facing the issue.The Survey in Virtual Agent runs only when state of interaction is "closed_Complete".Where Can i change the conditions?The Following condition setting, doesnt work -->https://INSTANCE....
Hi, Could anyone assist us by providing detailed information on how the AI search functionality operates in virtual agent in the back-end? Specifically, we are interested in understanding the criteria (based on what criteria it is fetching the result...
we are having the service offerings where the companies can be subscribed to them. We have a list of companies in the tag's too. We need to create a report of service offerings where the list of companies present in tag where not part of the subscrib...
HiAs the OOB Walk Up Experience Widget is not very easy to customise and add more questions, I am purely using the Record Producer and Variable set that is utilised by the widget. This has allowed me to add addition questions on the Portal and create...
We are using VA Chat to facilitate the creation of incident, interaction, and requested item records based on specific customer selections. Incidents and interaction records are created without issue, however, I am having an issue with setting the sh...
I have an issue where a few agents see blank page when they login to our custom portal. And for others it shows blank page as well but when they refresh the page the agent chat works.Not sure what may be the casue of issue. If someone can help?
In Virtual Agent Teams, there is a tab called 'Your Hub" This correctly points to the ESC portal but customers are currently using the SP portal, where can I change this?
Hello,I am looking to setup just the basic Virtual agent on the ESC and I have published all the OOB topics installed and published the ITSM lite conversations and whenever a user try's to use the VA on ESC it immediately prompts them with the below ...
The situation is as follows: we have integrated Virtual Agent Chat with a third-party chat. Everything works.But now we need to add our own additional value in JSON-Response which will change depending on the dialog state. For integration we use Syst...
Hello, I want to see if there is a way to change the static choice layout for the virtual agent feature back to its original design? Original static choice format New layout --> how to change back?
Hello, I am using the "out-of-the-box" Contextual Search topic block within the Virtual Agent Designer for my Outlook Support conversation topic. I would like to see if there is a way to configure and limit the KB articles being displayed by the virt...
Hi, We have a requirement to setup queue for different portal for live agent chat, we have two different portals HR and ITSM and there is common service channel chat and we want to setup 2 queues so that if user will select live agent support from HR...
Hi all, I need your support regarding a Virtual Agent - Live Chat set-up. We will need support on setting an automatic custom message (Ex. "During Chrismas Bank Holiday live transfer option is not available") that should be triggered once an employee...
Hi All, We are using a topic in Virtual agent - Connect to Live Agent (IT) on service portal when we connect to this topic users are able to see end conversation being available for them. Added screenshot We want to connect to the same topic from ...
