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Live agent queue setup in virtual agent.

Hi, We have a requirement to setup queue for different portal for live agent chat, we have two different portals HR and ITSM and there is common service channel chat and we want to setup 2 queues so that if user will select live agent support from HR...

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SonaliV by Tera Contributor
  • 483 Views
  • 2 replies
  • 0 helpfuls

Resolved! Not able to delete node from virtual agent flow

I have created one topic flow to create incident. It was working fine. Then I added one file picker in flow and try to test it give the error "com.glide.cs.qlue.module.designtime.compiler.convert.ConverterException: No definition for field: do_you_wa...

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Resolved! Virtual Agent API: Sending Attachments

Hi, We are trying to use Virtual Agent API to have users attach images to a Live Agent Chat session.  We were able to to initiate a Live Agent Support session with the following post request via Postman {     "clientSessionId": "conversationId",    ...

Voon by Giga Contributor
  • 2165 Views
  • 2 replies
  • 1 helpfuls

Need help in search results in VA

I want to sort the results of the search from the user's input, from the below image I want show the results in order by name. 2. My Open Tickets3. Chat with SD4. Raise RequestI want something else From which exact block this is configured in VA topi...

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Admin7267 by Kilo Sage
  • 202 Views
  • 1 replies
  • 0 helpfuls