Agent Workspace how to Increase Live Chat acceptance timer
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06-09-2022 03:30 PM
Hi I am New to Agent Workspace. how to Increase Live Chat acceptance timer from 30 to 45 seconds.
currently we have 30 seconds acceptance time want to change it to 45 Seconds
what is the location to to this. I checked in Chat setup bet I did not find anything to change time
Thanks for the Help
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06-10-2022 12:12 AM
Hi Ram,
You have to set this up in the assignment rule. Open Assignment rules under Advanced work assignment, select your assignment rule and change the timing in "timeout" field. Please find the screenshot below.
If you find my answer helpful, please accept the solution and mark it as helpful!
Thanks,
Gokul J