Agent Workspace how to Increase Live Chat acceptance timer

Ram15
Tera Contributor

‎06-09-2022 03:30 PM

Hi I am New to Agent Workspace. how to Increase Live Chat acceptance timer from 30 to 45 seconds.

currently we have 30 seconds acceptance time want to change it to 45 Seconds 

what is the location to to this. I checked in Chat setup bet I did not find anything to change time 

 

Thanks for the Help

 

Labels:
0 Helpfuls
  • 828 Views
1 REPLY 1

Gokul Janardana
Kilo Guru

‎06-10-2022 12:12 AM

Hi Ram,

You have to set this up in the assignment rule. Open Assignment rules under Advanced work assignment, select your assignment rule and change the timing in "timeout" field. Please find the screenshot below.

find_real_file.png

 

If you find my answer helpful, please accept the solution and mark it as helpful!

Thanks,
Gokul J

Preview file
15 KB