How to make Virtual Agent Prompt a Message to user on Service Portal

ayush_saxena
Tera Expert

‎01-06-2022 11:56 AM

Hi,

I am sure it's a common requirement to have virtual agent initiate a chat with user if the user is on a Service Portal page and session is ideal for 'n' minutes. Has anyone implemented this before ? Any tips or guidance is highly appreciated.

Best Regards,

Ayush Saxena

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Mark Roethof
Tera Patron

‎01-06-2022 12:12 PM

Hi there,

I wrote articles about for example having the Virtual Agent client pop-up or show a message, after N seconds. Would that be of help?

See for example:
Virtual Agent feature bubble (2), auto display after N seconds 
Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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