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Hi All,

I am having a doubt that if some user books an appointment in walk-up in one location so that user should not be able to book an appointment in another location till that first location  booking status is on hold  any idea on this ?

Resolved! Virtual Agent chat window changed In Washington DC

It seems the Virtual Agent Chat had changed a bit when it comes to displaying the topics at the end of the chat. In Vancouver we had them centered and larger icons. In Washington DC they are adjusted to the right and smaller. Does anyone know how to ...

Community Alums by Community Alums  
  • 745 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent - Consumer field not displaying

Hi Guys,I can't figure out how to make the Consumer field visible to our VA Dashboard Viewer user group.Database view - va_view_conversation_interaction_task I created Read and Report View ACLs in the following table:interaction sys_cs_conversationsy...

JLeong_0-1727184765795.png
JLeong by Mega Sage
  • 493 Views
  • 4 replies
  • 0 helpfuls

Skip user input from Submit a service request

When user types utterance system identifies the Submit a service request topic and confirm if it is correct topic and if user confirm yes system asks user again to provide what they want to submit, can we instead get the previous input and display se...

Bharath38_1-1728579539941.png
Bharath38 by Tera Guru
  • 827 Views
  • 5 replies
  • 1 helpfuls