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Show notification getting in the way again

A user types the below and the VA checked for notifications.  Any suggestions to go around this? [11:35] User Name: I keep getting this message-- computer updated this morning before I could even sign in[11:35] Virtual Agent: You have no actionable n...

Lynda1 by Kilo Sage
  • 888 Views
  • 6 replies
  • 1 helpfuls

Resolved! Removing Setup Topic from Default Chat Experience

I'm attempting to remove an entry from Setup Topics however I seem to be lacking permissions as I do not see a delete option. Am I looking in the wrong place or is there a role I should have? I was under the impression Virtual_Agent_Admin should give...

Irvine by Tera Expert
  • 777 Views
  • 2 replies
  • 1 helpfuls

Virtual Agent thumbs up and down on text bow

Attempting to integrate a thumbs up and thumbs down feature similar to what's on chat gpt/copilot on our Virtual agent. Not sure where to start if anyone has any suggestions, attempted a custom input control but I don't know if that is the correct ap...

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chrmcint by Tera Contributor
  • 570 Views
  • 1 replies
  • 0 helpfuls

Resolved! not getting cloud dimenion logo on virtual agent in simulator? could anyone help me here?

Dear Developers, I am working on the VA simulator while i am facing issue in getting the  cloud dimenion logo on virtual agent  . Please help me on this. update the Virtual Agent branding to match Cloud Dimensions’ branding • Cloud Dimension’s logo h...

Virtual Agent Triggers Incorrect Topics

Hi everyone,I have a list of utterances that are triggering incorrect topics, I have used the feedback feature to test the model and improve the prediction. Train and published it and it still triggers an incorrect topic.How can I avoid this behavior...

RenatoMendoza_0-1729152668998.png

Resolved! Proactive Triggers on external websites

Hey!  Wondered if anyone has manged the below yet: We have managed to get the proactive trigger to work on our CSM portal on servicenow,  however we set up the URL trigger as well with our website in the URL contains "Website.namehere.com" But this i...

cassie-le by Tera Guru
  • 712 Views
  • 1 replies
  • 0 helpfuls