We use the Virtual Agent using the Bot2Bot integration, leveraging the Virtual Agent API. In this request, we send a number of parameters in the request body. Inside a Virtual Agent Topic, how can we then get access to information of the invoking e...
Dear all, I am exploring the Virtual Agent API.Everything works fine, but I have a question regarding the Designer. When I send REST API command to trigger a topic, I pass variables.(clientSessiondId in the screenshot below). But I don't know how t...
Contextual Search key words should display the KB Articles that matches the short description only, KB Articles that has the matching key words in KB Article Body shouldn't be displaying...
1. I clicked on "Show me everything". 2. Clicked on any topic from the list 3. I am getting an error stating : "[preview only] Your test phrase triggered a different topic. Go back to the NLU Settings tab and make sure this phrase is tied to the co...
I have created a use case to predict assignment group and when testing prediction it works fine. But when creating a ticket, the prediction is not applied, nothing happens really. What I am missing?
Hello everyone, I have a request to translate the VA Chat header according to the language of the logged in user so if the user's language is French or Polish we need to display the header translated.I have tried the steps mentioned in this KB Transl...
I would like to change the message “what would you like to do” when the submit button is displayed when creating a record by the record producer in the virtual agent.Could you please tell me how to change it?
Dear all, Our team wonders if it is possible to embed a thirty-party chatbot widget (with HTML iframe, such as intercom bot (https://www.intercom.com)) into ServiceNow Portal. If possible, could you show me the demo video or documentation? THanks a...
Hello,I'm configuring to embed 3rd party chatbot with Employee Center. But I've no success. I've reviewed and made some configuration on our dev instance through "feasibility of embedding thirty-party chatbot into... - ServiceNow Community"But when I...
Hello Community,In the fallback topics , there are several variables defined like _topic_sorry_msg,_topic_not_found_msg. Where exactly the values of these variables are defined ?Actually, I have to change the values, whenever any fallback topics is f...
Hi, I have used Dynamic choice input to show the list of users in a VA topic. However, when I am using VA through teams, the search part is not working and only displaying 10 records as it is set in the property by default. I want to show only the se...
Hi everyone,I can't seem to find the reason why my topic does not work. I followed step by step the guide: How to configure and use Topic Blocks in Virtual Agent - Support and Troubleshooting. Nothing seems to solve the issue. Basically, I want it t...
Hello, Is there a way to test ServiceNow's Live Agent with "admin" role in the DEV environment? I made a change to a queue initial agent response and wanted to test to see if the change was successful. However, in the DEV environment when Live Agent ...
I created a custom greeting and need to add that greeting to a certain KB article page.I tried URL and tried page with no success.The Default greeting appears instead of the Custom greeting.Maybe because the KB article page opens using the Portal URL...
Hi all, I am trying to restrict the fall back topic of virtual agent to 2 attempts as it recognizes two attempts it should ask do you want to connect with live agent? Note : We are not using the servicenow connect support or agent workspace to route...
