Hi Experts we have a use case - where Caller Calls (Genesys Voice Solution) -- It should go and Talk to Service Now VA Bot ---Give Responses back to Caller on Phone. I am aware this kind of setup is possible Using Amazon Connect Voice Solution ...
Documents attached during case creation using Virtual Agent is not working. Users on Employee Center open Virtual Agent to open an HR case. The virtual agent asks if they have documentation and then asks how many. The user selects the number and then...
"I’m trying to modify the CAB Workbench meeting calendar and looked into editing the widget, but I couldn’t locate the sn-cab-meeting-calendar component. Is there a way to customize this widget, or alternatively, how can I add the change number to th...
When I open the Conversation tab in the Virtual Agent dashboard, I receive the following error message: Alert level: critical.Error while processing the request for the endpoint - /sessions/find-page, Error message: Socket error, Error response: null...
Hi there, I wanted to check that, is it possible to create new widget for ServiceNow portal which can provide information on features or updates that users may not be familiar with. This would be beneficial in raising user awareness. Please let me kn...
Hi I wanted to check is it possible to add description for each topic available in VA? I checked ServiceNow documents, but I didn't get anything. Kindly let me know if there is any way to achieve this Thanks!
I'm taking text input from user before creating an incident via virtual agent. But text input is returning null when I'm using it.In my case I'm taking issue description from user and using that input in short description of incident creation but it ...
HiWe are working on a ai agent use case. It's working as expected but we can't not able to add this in the employee center portal. We already have Now assists enabled in the ESC portal but whatever is available, those are mostly designed in Virtual a...
I'm trying to understand the readiness of my current catalog items for conversational interfaces. Lots of documentation refers to the Catalog Conversational Experience plugin (sn_catalog_con_cov). I'm unable to find it in the application manager or t...
How to add existing chat bot or new virtual agent to csm configurable workspace?
I have found vidos of the pre-chat configuration if you want the survey to auto launch right when VA is opened. Is it possible to kick off these pre-chat surveys right before handing the employee off to the agent instead? Use case: Employee search...
Hello , Can somebody help me to understand how does manager set the agent status to offline when he has logged out ?I have activated the scheduled job AWA - Set Inactive Agents Offline , but how do i test it . From where and how does the manager set...
I noticed this awhile back but kind of need to figure out where this went. There used to be a toggle on the input components to use the NLU. This was helpful for the Choice and Boolean components.I would share what it looked like but since it is not ...
hi,When Live agent is not available, we are sending a message as below[Please ask your question <a href="/sp?id=support_case" target="_blank" rel="noopener noreferrer">here</a>. " ]this is existing code in bot response message. It is opening support ...
