Find Who made a change in VA Topics
I am unable to find a way so asking. Is there any way to see who made a change to a Topic?
Forum Posts
Resolved! Documenting the VA Topic
I have a requirement to document our changes to our VA Topics and was wondering if anyone had any tips of a report or export that could give each piece of the topic and its associated settings to allow for quick re-builds and documenting changes betw...
AI Search in Virtual Agent for Multiple separate portals
We have AI Search enabled for Virtual Agent...Please suggest me the best way for configuring AI search for different portals.As we have 3,4 portals based on specific regions.Like AB portal should only return the KB & Catalog Item of AB (we have catal...
How to check if SLA has Weekends or Holidays?
How to check if SLA has Weekends or Holidays?
Virtual Agent - revisit user's last selected topic from Anything Else
We would like to update the out-of-the-box Anything Else topic. Right now, when the VA asks "Is there anything else I can assist you with?" - the "Yes" button takes the user back to the opening conversation. We want to add a new button so the user c...
Embeded Messenger
Hello, The embedded messenger is not dynamic, the end user cannot change the position of the icon related to embedded messenger on the page where it's displayed. Do we have a solution for that ?
Resolved! NLU model testing
I have build an NLU Model and added 2 intents with 5 utterances each after training the model whenever I try to test below error appears
Virtual Agent Read outlook a response
I was just asked a crazy question so asking here just in case I missed anything. Is there a setting where the Virtual Agent can read outload the response? We are thinking of ways to accommodate users not willing to read.
Add an attachment to a case using File Picker node in the VA
I have a topic built in the the HR Virtual agent. I'm at the point in the flow where I'm creating an HR ticket. As part of creating the ticket, I'm trying to use the File Picker node to allow the colleague using the VA, to upload an attachment that w...
Add attachments to incidents via Virtual agent
Add attachments to incidents via Virtual agenti want to add the attachments to incidents via Virtual agent
Auto-populate Variable - is it supported on Virtual Agent?
Hello,Does anyone know if the auto-populate variable feature is supported on Virtual Agent ?This is a handy feature for a variable set that is being used across multiple catalog items , but we are seeing that it VA opens up the link instead of intak...
How to fix Virtual Agent script vaSystem.didConnectToLiveAgent() always returning false?
I am trying to add logic to a Virtual Agent topic block to handle the case where the end user requests a transfer to a live agent, agents are available, but no agents respond in their given timeline, effectively "timing out" the chat. Here's a screen...
Need the ability to restart VA or end conversation and start a new one within a topic
Hi All I have a requirement for the virtual agent to essentially reboot or restart itself. With the initial greetings topic, our end users select a couple of options that are then used to tailor the journey through VA and limit topics being display...
Proactive triggers not working
Hi, I installed the Proactive trigger plugin and enabled the proactive trigger under general settings.Enables the system property. Defined the trigger rules and types.Still Not able to see the messages in the portal and virtual agent.
