How to open Virtual Agent when I click on a button on Service Portal?

[Nikita Garg]

Hi Everyone,

I have a requirement to open the Virtual Agent Widget when I click on the Button on Service Portal.

Please share if anyone have implemented similar functionality.

Thanks,

Nikita Garg

[Mark Roethof · Accepted solution]

Hi there,

What do you mean with "when I click on the Button"? Which Button?

If it concerns a custom widget for example, read this article:
Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

The first part of the article describes how to manually toggle the Virtual Agent web client.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Chris D]

Oh wow, clever. Hadn't seen this before. A year or so ago, I was customizing the VA widget for other things (including your "I can help with..." message!) and I wanted a way to open the chat window on click - and on URL - so I just combined those and updated the widget to read the URL parameters and use it to open the chat (and also to start a specific topic). 

[Community Alums]

Hello @Chris D  I had an requirement like before Eva loga I had message like how can I help you that is not clickable so, If I want to click that message to start the virtual agent conversation. 

.

Here in the above image only if i click the logo the chat will start conversation. 
so if I click the before message the chat want to start conversation.

can you please help me for this customization .
iam waiting for your response.