We have 2 ServiceNow bot profiles and 2 brandings and 2 profiles of servicenow Virtual Agent.
Both VA's are accessed via public page redirect links from href button on 2 seperate external client websites.
**Both work fine as expected till the time the browser is different.
However if an end user has access to both external websites they can open both servicenow VA in new tabs.
If one opens first, and then if second VA is accessed in same browser seperate tab, the second VA uses first one's bot profile and setup topic.
I cant find a solution for this right now. The behaviour is same if testing with url links as well manually. I am not sure if a sysparm parameter for bot profile can also be passed?
URL1 https://" + <instancename.service-now.com> + "/$sn-va-web-client-app.do?sysparm_nostack=true&sysparm_stack=no&sysparm_portal=<your portal1>&sysparm_page=<your_homepage1>&sysparm_language=en&sysparm_live_agent_queue=&sysparm_liveagent_variable=<variable_value1>&sysparm_load_active_only=true&sysparm_branding_key=<your branding key1>
URL2 https://" + <instancename.service-now.com> + "/$sn-va-web-client-app.do?sysparm_nostack=true&sysparm_stack=no&sysparm_portal=<your portal2>&sysparm_page=<your_homepage2>&sysparm_language=en&sysparm_live_agent_queue=&sysparm_liveagent_variable=<variable_value2>&sysparm_load_active_only=true&sysparm_branding_key=<your branding key2>
