Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

How to report the number of times enduser has engaged with Virtual agent in servicenow?

Akshata5
Tera Guru
 
1 REPLY 1

Lynda1
Kilo Sage

I do not bother with reports to see how many times a user interacted with Virtual Agent. I just go to the interaction table and filter on the Opened for field.

Sometimes I go to the user profile and look at the interaction tab that is in the profile.