how to show a particular knowledge article in virtual agent topic

[sarabjeet]

Hi ,

i want know how can i show a particular knowledge article in virtual agent topic. 

for example if location choosen is A then kb_001 should be visible B is choosen then kb_002 should be visible.

Regards,

Sarabjeet Kaur

[Mark Roethof]

What do you exactly mean with "The HTML bot response I can't seem to get to display the value."?

The example I showed uses the HTML Bot Response, and does perform GlideRecord query on Knowledge articles. Though maybe you mean something different then me 🙂

Kind regards,
Mark

[PeterWiles]

You screenshot fixed it. For some reason I wasn't clicking to use {{ }} around the variable.

Thank you.

[Mark Roethof]

Hi sarabjeet,

Have you had a look at the last suggestion I shared?

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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