Virtual Agent
User types their issue.The VA runs a search against relevant Catalog Items and Knowledge Articles using the user's initial input.
Forum Posts
how to check and display the thumbs up and thumbs down feedback received from users in now assist VA
for each response from now assist in VA user can able to give thumbs up & thumbs down feedback.but need to know where those feedback are getting stored and need to display those feedback in the dashboard.
Bot Interconnect does not send Context variables when the transfer to a live agent is triggered.
Hello Experts, I have a ServiceNow VA-to-VA integration set up using Bot Interconnect. I have a local topic that sets the LiveAgent_language context variable and then transfers this chat to LiveAgent. The agent on the remote instance receives the cha...
Custom Dynamic Translation build
We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...
how to change show me everything as a choice
Hi team,we have below 4 choice need to add 5 th choice that (show me everything ) that will display the all topics .can any one help me to add this . first 4 choice and coming from dynamic choice with script.
virtualagent more options remove the screen and add it in support options
Hi Team,we have more options is virtual agent screen i want to remove that option in screen and need to add in support option 3 dots place right corner. is it possible
Some features may not be available because the connection to NLU Service is not available. Please tr
Hi Team, while creating intent for model in virtual agent it shows me below error "Some features may not be available because the connection to NLU Service is not available. Please try again later". Due to this error, I am unable to create intent. Pl...
Virtual agent
Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.
Microsoft Copilot integration with Now Virtual Agent
Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...
Resolved! Dynamically Hide Sub Category field if there are no options to select
Good Morning I would like to add logic that the subcategory field is hidden on the incident form if there are no options configured to select. For example:- If the Category is "WINDOWS" and we have configured "Update Required" or "Restart" as subca...
Resolved! Dynamic SLA Condition using "hasRole"
Morning, I would like to see if it is possible to have the ability on a SLA Definition that the condition is based on whether the user has a role or not.At present I have to manually add usernames into the SLA definition, which is not idea. I was thi...
AI Agent enabled on Virtual Agent not recognizing intents
Hi All,Currently I am working on a scenario where I have created an AI Agent in our ServiceNow Zurich instance and published it on the Virtual Agent. The agent is visible and active in the Virtual Agent, but it is not able to recognize or map the use...
dynamic field on catalog item through Virtual Agent
I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor ) Now I want to set the description dynamically same as my prompt.
We have 31 topics, however when I ask virtual agent "show all my options", it can only display 2
We have 31 topics in https://xxx.service-now.com/now/conversational-studio/home/all, however when I ask Virtual Agent "show all my options", it only display 2 topics. Why?
The experience is totally different in virtual agent in employee center and "test assistant"?
The experience is totally different between virtual agent in employee center and in virtual agent designer page's "test assistant"?
