I have configured queue triggers for Agent Chat queues to allow users create an incident if agents rejects the chat request. However I am also getting an option to "End Conversation" if agents reject the chat request. If I click on End Conversation t...
Hi Everyone, I'm currently looking for a way to add the Chat panel in my team workspace using UI Builder. Is there any component that is available to add the Virtual Agent or any conversational agent panel in the workspace. We are not looking f...
Hi Team when I search with this keyword in the chatbot it says 'Sorry, we couldn't find any matching topics'Can someone let Help me to fix it,please?
Hello,I have integrated Whatsapp with Servicenow via Twillio. I'm creating a flow where the user can see some images on WhatsApp. In the table sys_cs_conversation is coming as Guest, and therefore the user does not have access to the table of images ...
Hello Community, Unable to show the promoted topics in teams, already followed link- https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-microsoft-teams-installation-faq/ta-p/2306147 Are promoted topics v...
How to resolve the error shown in the image below for ServiceNow Virtual Agent?
Trying to set up the virtual agent and I need to control what is being displayed in the Promoted topics when the Virtual agent starts a new conversation. I am trying to follow the instructions from Promote or demote LLM conversational subflows, acti...
Hi Community, How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assig...
Hi everyone, We are using Now Assist in Virtual Agent with Enhanced Chat .When a conversation times out , the chat session closes as expected.However, we noticed that at the same time the “Start New Conversation” (“+”) button at the top also becomes ...
We have Virtual Agent integrated with Microsoft Teams. When a user stops responding and the system closes the idle conversation, Teams sends a ping to the user saying the conversation is closed. This happens every time the Schedule job (Time Out Aban...
Hi All,we have a one requirement notification need to trigger based on below condition Table : sn_hr_core_taskActive = trueAssigned to = emptyAssignment group changesPriority = Critical or HighTask type = Internalwe need to dot walk parent hr service...
Hi AllI have a client script that I use on standard Variable set that hides the submit button until all the variables are entered. How do I achieve this with a Multirow variable set? I need to stop people submitting a ticket by mistake without enteri...
Hello Everyone, I am looking for help here I am stuck with an ask in my organization where the stakeholders want to see all the reporting change impacts that result from of migrating from NLU to LLM, how can I build metrics that will help to reflect ...
Hi,We have setup our Virtual Agent with Now Assist and currently using the OOTB Assistant. This is working well and the users are shown Genius Q&A results to their queries. We have a requirement to show the user an additional question to ask 'Did thi...
Hi All,I want to change the text color of the static options presented by the Virtual Agent. I’m able to achieve this through the inspect element tool, but when I apply the same changes in the Theme, it doesn’t work.Any help would be appreciated.Than...
