How to check if SLA has Weekends or Holidays?
How to check if SLA has Weekends or Holidays?
Forum Posts
how to set email account in virtual agent
Hi Everyone,i want to setup a email address in now support, in the below screen when we click on send email to customer it's open a outlook, in that email i want to change email address,please help how to change the email address , #virtual agent #no...
Virtual Agent - revisit user's last selected topic from Anything Else
We would like to update the out-of-the-box Anything Else topic. Right now, when the VA asks "Is there anything else I can assist you with?" - the "Yes" button takes the user back to the opening conversation. We want to add a new button so the user c...
Embeded Messenger
Hello, The embedded messenger is not dynamic, the end user cannot change the position of the icon related to embedded messenger on the page where it's displayed. Do we have a solution for that ?
Resolved! NLU model testing
I have build an NLU Model and added 2 intents with 5 utterances each after training the model whenever I try to test below error appears
Virtual Agent Read outlook a response
I was just asked a crazy question so asking here just in case I missed anything. Is there a setting where the Virtual Agent can read outload the response? We are thinking of ways to accommodate users not willing to read.
Add an attachment to a case using File Picker node in the VA
I have a topic built in the the HR Virtual agent. I'm at the point in the flow where I'm creating an HR ticket. As part of creating the ticket, I'm trying to use the File Picker node to allow the colleague using the VA, to upload an attachment that w...
Modify options in VA when no results found
We have Virtual Agent with Now Assist setup and working in our instance. When we provide it with a query that it doesn't understand or cannot answer, it replies with the following message "Unfortunately, there is not enough information available to a...
Add attachments to incidents via Virtual agent
Add attachments to incidents via Virtual agenti want to add the attachments to incidents via Virtual agent
Auto-populate Variable - is it supported on Virtual Agent?
Hello,Does anyone know if the auto-populate variable feature is supported on Virtual Agent ?This is a handy feature for a variable set that is being used across multiple catalog items , but we are seeing that it VA opens up the link instead of intak...
How to fix Virtual Agent script vaSystem.didConnectToLiveAgent() always returning false?
I am trying to add logic to a Virtual Agent topic block to handle the case where the end user requests a transfer to a live agent, agents are available, but no agents respond in their given timeline, effectively "timing out" the chat. Here's a screen...
Need the ability to restart VA or end conversation and start a new one within a topic
Hi All I have a requirement for the virtual agent to essentially reboot or restart itself. With the initial greetings topic, our end users select a couple of options that are then used to tailor the journey through VA and limit topics being display...
Proactive triggers not working
Hi, I installed the Proactive trigger plugin and enabled the proactive trigger under general settings.Enables the system property. Defined the trigger rules and types.Still Not able to see the messages in the portal and virtual agent.
Card bot response - Open in same window
Hi all, Just a quick question regarding Virtual Agent. When I create a case via VA, it gives me a clickable case number (see image below): When I click the case number, it opens the case on the 'My requests' page, but in a different browser window t...
