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Now Assist Multi Turn Ordering on premise

Hi all, my client is interested in deploying Now Assist for Virtual Agent on-premise, including the multi-turn catalog ordering capability. The ServiceNow KB article (KB1523390) describes on prem LLM support in general but doesn’t cover an on-premise...

Stefan3000 by Tera Contributor
  • 401 Views
  • 1 replies
  • 0 helpfuls

Creating record producer from Virtual Agent

Hi All,I need help in below scenario:I am building a topic in Virtual Agent which will take, same input from user as defined in one of the record producer.So that user can create a case from VA itself. That particular record producer uses some script...

pandeyved by Tera Contributor
  • 1524 Views
  • 3 replies
  • 0 helpfuls

Resolved! Proactive Trigger is changing the Virtual Agent Icon

I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.Anyone ever see this before?  We are on the Yokohama version.Digging some more, it appears to be using the icon for sp, we use ...

Lynda1 by Kilo Sage
  • 744 Views
  • 2 replies
  • 1 helpfuls

Issue auto resolution

I have been looking at several resources regarding IAR and I found this feature very powerful in deflecting issues and proactive resolve an incident without have to reach a live technician. Based on what I have seen, IAR works once a user submits an ...

Make AI search on top of all NLU topics in VA

We have NLU topics( HR topics and ITSM topics) and AI search enabled in our VA. We want the AI search be triggered before all NLU topics. but per  Natural Language Understanding topic discovery logic in Virtual Agent , looks like AI search not workin...

sff1 by Tera Expert
  • 332 Views
  • 1 replies
  • 0 helpfuls

Idle VA chat reminder

Hi, I have a requirement where I want to display a reminder message to the user who are using Virtual Agent (Not Live Agent). If the user is inactive for lets say more than 3 minutes, VA should display them a message that says 'Are you still there?'....

sn_connect send message is not working in the business rule. can run it in background script fine

            var conversationId = sn_connect.Conversation.get('sys id of the conversation);            conversationId.sendMessage({                body: "Please don't leave the chat some agent will take over your conversation",                field: '...