How to submit custom record producer from virtual agent ?

[Omkar Ranjane]

I have one customer record producer with variables as Requested for(reference), category(select box), subcategory (select box), item( select box), short desc(single line text), desc (html) .

I want to create topic "Create incident",  after clicking on this topic it should show 4 categories form category, then ask for subcategory but it should show the all the values form that subcategory variable. same goes for item also.

item is dependent on subcategory and subcategory is dependent on category.

How to achive this ?

[Ankur Bawiskar]

Hi,

so dependent information should be shown on that topic.

So what have you tried so far?

Regards
Ankur

[Omkar Ranjane]

I have write this code but it is showing all the values.

I want to show only 4-5 values out of them which is shows on portal.

 var choices = new GlideChoiceList();
  
    var choiceList = choices.getChoiceList('incident', 'category');
    
    var options = [];

    for (var i=0; i < choiceList.getSize(); i++) {
        options.push({'value': choiceList.getChoice(i).getValue(), 'label': choiceList.getChoice(i).getLabel()});
    }
    
    return options;    

[Mark Roethof · Accepted solution]

Hi there,

"item is dependent on subcategory and subcategory is dependent on category."

Sounds like this should help you:

2021-01-18 Virtual Agent Topic Block: Retrieve Choice List (Share ❒)

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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