Resolved! Just curious who's bright idea was this.
Working on Topics and this "Saved personal info" thing gets in the way!Just curious if anyone has any idea why this was a good idea to add
Forum Posts
Embedding of a Virtual Agent into an external website with SSO integration Not working as expected
Hi, I am currently working on implementing a virtual agent chat icon on an external website so that users can access the virtual agent from the external site in the same way they do from our employee center or service portal. I have tested this solut...
Virtual Agent - Consumer field not displaying
Hi Guys,I can't figure out how to make the Consumer field visible to our VA Dashboard Viewer user group.Database view - va_view_conversation_interaction_task I created Read and Report View ACLs in the following table:interaction sys_cs_conversationsy...
Getting error in NLU that "Your test phrase did not match any intents."
Hi All, I have designed Model and created intents and utterancs, but when I'm searching the intent in 'Test Active Topics' button in the Designer home page, then its throwing an error that "Your test phrase did not match any intents." FYI: train mode...
Button Selection text and Enable showing the New Messages Below or New Messages Above not displayed
The Button Selection text and Enable showing the New Messages Below or New Messages Above not displayed in the conversational interfaces setting > display options> branding > view all > new in the Xanadu Version of ServiceNow. As per the product docu...
Replace Contextual Search with AI Search Topic block
Hi, I'm new to Virtual Agent and implementing a new topic using OOTB pre-built topic.I have found a useful topic which include Contextual Search topic block and I would like to replace the block with AI search topic block.Is there any step by step gu...
Dashboard: Interactive filter
Problem Statement: Create a Dashboard> The ticket count will be projected Based on Gorup and the group members selected. (here, the user should be able to select Group and based on the group another widget should contain group members) Thanks very...
We have removed one unwanted utterance from Dev but unfortunately it is moved to Test instance
Hello We have one unwanted utterance in virtual agent in Dev instance, when we are moving that application to next instance we have removed that and moved it. but unfortunately it is moved to Test instance. Kindly suggest us like.1. How we can remov...
Show More in Virtual Agent rule
Hello everyone, how are you? I would like to know where I can find the rule and how to change it (if possible) for the 'Show more' option in the Virtual Agent chat. Can someone please help me? Thank you very much!
What the best way to find which topic is being executed?
I am working on the MS Teams Virtual agent. I ran into an issue when the approval detail gave an error message and followed this suggestion: Teams: Using Virtual Agent Actionable Approval Notification with non-global scope throws error How do I kn...
Resolved! How do I Customize Virtual Agent Carousel user input.
I have used OOTB "Requst catalog item". After searching the catalog item name VA shows result in carosoul. Customer want us to resize it. How do I customize or resize the carousel.
Skip user input from Submit a service request
When user types utterance system identifies the Submit a service request topic and confirm if it is correct topic and if user confirm yes system asks user again to provide what they want to submit, can we instead get the previous input and display se...
Resolved! Null values coming up and not being captured by if statement on virtual agent script
Hello people of servicenow, I have a script in VA. I have somes values that come up null.I am trying to put some kind of if statement "null" or null to take them out but it doesnt work.Am I using too many '=''?Should I just resort to using str.replac...
How to remove (KB) in parenthesis from virtual agent search results
How to remove (KB) in parenthesis from virtual agent search results
How to add additional fields to approval notifications from Virtual Agents?
I have created new field called Summary from RITM table that will capture all the variable details. Now, I would like to add that field from approval notification which is displayed from Virtual Agent. Please see the screenshot. Where exactly I can m...
