How to remove (KB) in parenthesis from virtual agent search results
How to remove (KB) in parenthesis from virtual agent search results
Forum Posts
How to add additional fields to approval notifications from Virtual Agents?
I have created new field called Summary from RITM table that will capture all the variable details. Now, I would like to add that field from approval notification which is displayed from Virtual Agent. Please see the screenshot. Where exactly I can m...
How can we search the catalog and an external source in virtual agent
Hello, We have an ask for the virtual agent to search through the HR Catalog as well as an external search source. Our client uses a third party knowledge system where they store all their knowledge articles. Today we have built an external search s...
How to edit the link in Virtual agent welcome message on MS teams that come for new user.
See the screenshot, we are trying to update the hyperlink "here" with url of page we want the user to lead to. I update it but in teams it's showing the whole url instead of user friendly hyper link. I went to /sys_cs_bot_messages.LIST and updated th...
how to show a specific kb article on search of a specific keyword in virtual agent chatbot?
how to show a specific kb article on search of a specific keyword in virtual agent chatbot?for ex: if a user search for "reset password", virtual agent should show a "KB1234567" on top of the search result.
Training NLU Model Error
Hi everyone I've noticed none of the NLU utterances are working while testing the bot, and the topic only runs when I select the topic from the "Show Me Everything" button. I'm starting to believe the NLU model isn't working as it's not picking up an...
chat back functionality from SNOW tickets via Live agent
chat back functionality from SNOW tickets via Live agent
Accessing knowledge article using NLU via virtual agent
Hi All, The requirement is to set up accessing knowledge base articles using natural language via Virtual agent. Can I achieve this through configuration(OOB) or do I need to create a NLU Model.I went through the basics of NLU, but time is limited. ...
Virtual Agent Default Search Application
Hi, There is a differences between my PDI and company instance and both were not updated by someone.I have to check what the exact OOTB is before customizing in our process.Could you please share what the OOTB search sources of Virtual Agent Default ...
ServiceNow Virtual Agent Survey
One of our Artificial Intelligence Product Advisory Council members is curious to know what other customers are doing and the challenges other customers face when it comes to running the ServiceNow platform. With that in mind, they are conducting a s...
How to Copy NLU Vocabulary Source
Hello all,I've created an NLU Vocabulary Source and want to copy it to another instance. How do I do this?
cannot find module 'fs/promise' error in ServiceNow CLI
Hi Everyone,I am facing an issue in ServiceNow CLI while developing external custom component and the error is showed in the attachmentdoes somebody faced this kind of issue?Thanks,Ajay
Virtual Agent conversations ending prematurely. Not triggering fallback topics.
Hello all, I've noticed that the all conversations started in Virtual Agent by typing utterances in the text box are directly going from the Greeting to the Closing Conversation topic and not triggering the Fallback or AI Search Fallback setup topics...
Can I disable the Virtual Agent Show Me Everything button?
Is it possible to disable the 'Show Me Everything' button? When I provide any utterance like 'help me', each time or alternately the 'Show Me Everything' button comes up along with the text 'You can type your request below, or use the button to see e...
Disable topic with “I want to be sure I got this right..." message
Hi everyone,I’m working on translating in Virtual Agent. However, during testing, a pop-up message appears saying, “I want to be sure I got this right. What item best describes what you want to do?” I can’t figure out where this can be translated. I’...
