Resolved! what is the script to create incident in virtual agent without using topic block
what is the script to create incident in virtual agent without using topic block as i have universal request plugin.So it creating universal request
Forum Posts
Expert Feedback Loop issue : not returning any data
Expert Feedback Loop issue : not returning any dataIn Expert Feedback loop, I am still getting the landing page where it says"There isn’t enough data yetEither we’re still aggregating your users’ data, or you don’t have access to the data on this ins...
Virtual Agent REST API
Hi, I am working on Virtual Agent integration using Virtual Agent API, when I am trying the following REST API https://instancename.service-now.com/api/sn_va_as_service/bot/integration using Rest API Explorer, the response body is giving success mess...
Resolved! Virtual agent API output parameters
Hi Experts,Is there a possibility to send out the Interaction sys_ids to the 3rd party chatbot via outbound response from VA API?The 3rd party chatbot requires to hit the attachment API in servicenow (in case of an attachment transfer), for which it ...
Virtua agent : vaSystem.switchTopic('Topic name') not returning back to previous topic
Hi All,I am facing below issue when switching topic from one to another.In "Topic 1" based on yes/No question switching topic to "Topic 2". System successfully switching to Topic 2 but once everything completed its not returning back to previous topi...
Resolved! Customize Virtual Agent wait message
Hi All, Can anyone guide me on how we can customize the wait message - "Your response was sent to the app" which comes up while the VA is processing the Input provided by the user ? TIA Regards, Sathya R
How to Integrate Agent Chat (primary, end user) with 3rd party chat tool (secondary, for agents)
Hello, Which type of Virtual Agent integration(s) are required or recommended to integrate Agent Chat initiated chats with a 3rd party chat tool? The use case is that end users will use the ServiceNow Virtual Agent for self help and if they need to c...
How can I as an end user copy & paste part of an closed/completed interaction?
I have found that once an interaction ends with either the Virtual Agent or Live Agent, as an end user I am unable to highlight text to copy & paste - this can be helpful in times when I've been given a code, reference, or URL that isn't hyperlinking...
Resolved! Creating an Incident Virtual Agent
Hello Everyone, I'm attempting to create an incident in Virtual Agent but when I test out the OOTB Create a Incident template it displays the I'm having technical difficulties and won't be able to proceed with this discussion and immediately closes t...
Virtual Agent News Article Result URL is undefined
I am new to configuring Virtual Agent and EVAM so I might have done all the wrong things here so I'll explain what I need.Scenario: Employee goes to the Employee Center portal, opens Virtual Agent, types in words to search and get's a News Article as...
Resolved! I want to add a condition in OOTB Read Only Virtual Agent Topics
There is an requirement where we have to add condition in OOTB Read Only Virtual Agent Topics but I am unable to do so firstly these are read only so cant add condition directly so I have tried Background script/ fixed script but that also does not w...
conversational analytics VA Dashboard
How can we modify the conversations tab in the VA dashboard, i want to replace the user index column with user id. Anyone help me here!
Virtual Chat Agent (VCA) - Conversation starter / way to handle different introductions
I was wondering how other organizations are handling this. One of the biggest pieces of negative feedback that we receive from our user community, which sounds simple, is how the VCA doesn't handle simple conversation starters. We get daily screensho...
Conversation tab modification in VA dashboard
How can we modify the conversations tab in the VA dashboard, i want to replace the user index column with user id. Anyone help me here!
No links are being sending in Virtual Agent
Hello, We are in Washington Version recently. When the Agent try to send a Link for example (https://www.google.com) into the chat this one is not sending any URL to the user. Does anyone know about it? Thank you,@Virtual agent
