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Date Time component virtual agent

Hi all! I have a requirement that a person has to enter a start date + end date.I designed this adding to topic design 2 Date time components. I am unsure this is the best pratice...but now the requirement escalated to offer a better UX and when a pe...

Nuno Meira by Tera Contributor
  • 327 Views
  • 1 replies
  • 0 helpfuls

fallback topic not triggering

Hi All,We have set up our Virtual agent chatbot with custom topics in our San Diego instance. We have also created our custom fallback set-up topic. The same setup topic is also configured in the 'Conversation Interface > Settings > Virtual Agent > C...

pavithra8 by Tera Contributor
  • 2777 Views
  • 6 replies
  • 3 helpfuls

Language Adjustment according to User Prompt

 Dear All,We are currently struggling to find a feature that adjusts AI search results (KB articles and catalog items) and the Virtual Agents language in general to the language of the user's input, not the portal language.For example, the portal lan...

etan by Tera Contributor
  • 743 Views
  • 5 replies
  • 2 helpfuls