How to switch custom topic to another topic in Virtual agent

venkateshdhanap
Tera Contributor

Hi All,
We've created a few custom topics, such as "My assets" and "Create Incident".
When the user selects the "My asset" topic, the corresponding flow is triggered. If the user enters "I want to create Incident" in the middle of the flow, it should return to the "Create Incident" topic. However, flow gets choked within the asset flow itself.
Note: "I want to create Incident" has been included as an utterance of the "Create Incident" topic.
If above scenario is not possible
Alternatively, it should return to the main menu if it does not understand the user's input.
This scenario has to work across all topics;

 

Thanks in advance

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