Proactive Triggers

Karen47
Tera Contributor

‎01-03-2024 12:08 PM

Can virtual agents and proactive triggers be used on an external website?  We want to set up a virtual agent on a website for citizens.  We have the VA set up, when we try to do proactive triggers, there is no communication to the external website for the message to popup.  The below screenshots are how we attempted to set everything up.  If you see anything that we are going incorrectly please let me know.

 

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Thanks, Karen Watson

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sonali_mudgal
Tera Contributor

‎01-04-2024 01:47 AM

You can check sys_cs_ptrigger_execution_list.do to view Proactive Execution History. 

cassie-le
Tera Guru

‎09-11-2024 07:56 AM

Hey Karen, 

 

I'm having similar issues - but I have also noticed these 2 sys_propeties needed enabling as well not sure if this helps:
   a. "sn_pt.com.glide.cs.proactive_trigger.enabled"
   b. "com.glide.cs.advanced-chat-popover"

Don't suppose you managed to get to the bottom of the issue? 

 

Thanks,

Cassie

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