How to update the message for fallback?

Lisa71
Tera Contributor

Currently, when no relevant info is found, it will give the fallback message "Unfortunately, there is not enough information available to address this query completely. Assistance can be provided on other topics if needed.“ How shall I update this message? 

 

 

1 REPLY 1

Tanushree Maiti
Mega Sage

Please refer this links, see if it helps you:

Modify options in VA when no results found - ServiceNow Community

Please mark this response as Helpful & accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: