I enabled dynamic translation with ServiceNow as Translator Service- Getting unable to translate err
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07-02-2025 09:09 AM
Hello friends-
I have enabled Dynamic Translation in Yokohama Version.
Using the default translator service of ServiceNow. I have added the language code mapping to one different table as well. Still I am getting this error. Screenshot attached.
Unable to translate. Try again
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07-02-2025 09:18 AM
Hi @Kamini07
Neither ServiceNow nor the Microsoft translation provider works in a PDI, so we can't test or use it there. I had the same experience yesterday—it wasn’t working in my PDI either
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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07-02-2025 09:23 AM
Hi @Kamini07 This is what I was able to find. Can you check if this works. I have provided the link below:
Mark my answer helpful, if it helped you 🙂
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07-02-2025 09:35 AM
Hi @Kamini07 ,
ServiceNow only has language detecting capabilities, it doesn't have translation capability.
ServiceNow does not provide its own built-in translation engine. Instead, it relies on external translation services to power Dynamic Translation. If you're seeing errors like "Unable to translate. Try again", it's likely because:
To make Dynamic Translation work, you must integrate with one of the supported external services: Supported Translator Services in ServiceNow:
- Microsoft Azure Translator
- IBM Watson
- Google Cloud
Configure the Translator in ServiceNow:
- Navigate to System Translation > Dynamic Translation Configuration , open a service and activate them
- Also make sure you setup proper credentials based on the service you choose
Mark this as helpful and correct if this helps you.
Thanks,
Yaswanth
