Servicenow Virtual agent dynamic translation is not working

pavithrajrs
Tera Contributor

‎12-09-2024 08:07 AM

We have installed the Dynamic Translation plugins(I18N spanish plugin and its dependencies) and successfully translated the English text to Spanish for each basic piece of information, including responses and buttons. However, the translations are not functioning as expected.

 

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Could anyone assist us in resolving this issue? If there is any detailed documentation available for configuring or troubleshooting Dynamic Translation, kindly share it with us.

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Victor Chen
ServiceNow Employee
ServiceNow Employee

‎12-13-2024 05:30 PM

Here's additional docs on using Dynamic Translation with Virtual Agent - https://www.servicenow.com/docs/bundle/xanadu-conversational-interfaces/page/administer/virtual-agen.... Be sure you've also enabled DT and languages in the Conversational Interfaces > Settings > Virtual Agent. 

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