I have an error in virtual agent designer

[Anandhi Benita]

I have an error in virtual agent designer that I can't unable to deactivate the topic in the designer. It shows this type of pop-up when de-activate it. pls help me in this.

[Dan H]

Hi,

It's probably being used in a Custom Greeting or chat experience, which needs to be deactivated before you can deactivate the Virtual Agent topic.

1. Navigate to Collaboration > Virtual Agent > Custom Greetings and Setup.

find the greeting/chat experience that it's being used in.

It may be being used as a setup topic in the default chat experience. I'm not sure why you want to deactivate it but to do so, you'll probably have to clear all uses of it from the chat experiences first.

Hope this helps.

Please mark my answer as Correct/Helpful based on impact

Regards,

Dan H

[Yasmin]

I'm seeing the same issue on my end (Washington). The topic I'm trying to disable is not contained in any of the chat experiences. It's not even a set up topic. 

Has anyone found a solution? Is there a way to find where the topic is being reference (if at all).
Thank you!

[Lynda1]

Currently testing Washington DC and this scared me!  I validated that topics can be taken offline and that message you receive is probably due to the Topic in the Promoted Topics

Conversation / Settings / Virtual Agent
Custom Greetings and Setup / Click View All
Click on Default Chat Experience
Promoted Topics
Click on the link in Description column
Use the ellipsis and Delete

[Yasmin]

Brilliant! It was in the promoted topics of an old chat experience. Thank you so much for this.