Chat transcript download not working/starting as expected after clicking Download button
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03-25-2024 06:12 AM
Hi there,
Any one else experience this?
Can anyone help or advise. I enabled the Chat transcript download functionality and at the end of the Chat, I do see the Download button. However, when clicking on the Download button, the download does not start. Instead, a new blank tab opens up but no /txt file.
Only when I copy the url for the download and paste it on a new tab then press Enter on the keyboard, the download starts. Also it works when I right click on the Download button then click on "Open link in new tab", then download starts automatically.
I tested this on my personal mobile device also but same result, no download when I click on the Download button. So, the issue is not browser specific.
[Screenshots attached]
Thanks
Ntembeko
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Live Chat
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Transcript Download
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04-01-2024 12:20 AM
It may be due to the custom widget used on the portal