Resolved! I want to restrict the chat history shown on the bot to 2 days instead of the whole history. How to do this?
I want to restrict the chat history shown on the bot to 2 days instead of the whole history. How to do this?
Forum Posts
Virtual Agent Error: Conversation flow potentially looping, exceeded 50 field evaluations:
I am getting an exception while running the Virtual Agent flow. com.glide.cs.qlue.module.runtime.expression.TopicException: Conversation flow potentially looping, exceeded 50 field evaluations: Error occurred when processing message When does this ex...
Virtual Agent not starting up in inbedded iframe unless user visited the servicenow site first.
We are working on using Virtual Agent on our external support site for self help. Using this instruction to make it work.https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/administer/virtual-agent/task/embed-va-standal...
Virtual Agent answering FAQs
Hi All. I would like to know what kind of configurations we can think of in order to have Virtual Agent answer FAQs. I want VA to automatically answer the user's inquiry by referring the FAQ data. I can think of one approach: to create the "Topic" ...
NLU Associated Intent missing from topic
Hi All, I'm on a fresh NewYork instance I'm having an issue where i can't see an intent i have created for a NLU model in a topic (please see below), i was able to select the intent earlier this afternoon, but now it's disappeared from the list entir...
Resolved! How to allow the user to download the Virtual Agent Transcript?
Hello! We are currently working on customizing some aspects of the Virtual Agent. One of those aspects is to allow the user to download a transcript of the virtual agent conversation prior to ending the conversation. I am aware that the user can ch...
Resolved! Virtual Agent Interactions Records
Hello, Need some clarification on the fields in the Interactions table.When reviewing the VA interactions table, I notice that the Virtual Agent Column says "false", whereas the Assign To column says "Virtual Agent". According to docs the Virtual Age...
Virtual Agent and Contextual Search how does it work?
Hi all, I'm trying to set up virtual agent and the topics Search Catalog Item and Search KB to only display the item/article if the search term is in the title of the catalog item / knowledge article. I figured that this would have been a quite commo...
Resolved! How to use 'Search Catalog Item' topic?
Hello, I'm trying to preview 'search catalog item' topic and I get the following error. How to get the expected result/how to use this reusable block? Thanks, Akhil
How to set up VA notification for web chat client
I'd like to create a notification in virtual agent for a specific population about a specific event. However, when following the instructions on the prod doc Set up Virtual Agent notifications for the web chat client it indicates that I must select a...
Virtual Agent updates not captured in Update Set
Hello everyone, I've been working on Virtual Agent for few months, all in our DEV instance and I gonna have to clone PRD over DEV this Friday, so I saved the update sets I've been working on and moved to a temporary instance to capture what's gonna h...
Integrate Azure Bot with Virtual Agent
Hi, We want to know if is possible to integrate the Virtual Agent with Azure Bot Service to use Azure Bot conversations into Virtual Agent interface . The reason for this is we already have several bots developed and we want to keep a single bot pl...
How do I switch to part way through another topic?
I have a need to switch topics half way through a topic but I don't want to go back to the start of the topic I am switching to and have to ask the user the same questions again, is there any way to switch topic and start the topic part way down? Bel...
Resolved! Entity mapping and synonyms
I am going around in circules. I had this working before but not sure what I have done to break it. I have a topic "Acces to businness applications" The intent "businessappaccess" As we have 100+ apps across our customers, I have used vocab to match ...
Virtual Agent Bot Response Text Display Issue with Line Breaks showing as /n
Hi All I'm building a new topic today and when I enter a list of steps in a bot response text component, it runs the text together and shows the line breaks as /n. This is consistently happening within the topic. Wondering if you know of a solution...
