Hi,How to set a timeout duration for closing conversation automatically if there is inactivity in chat. We want to set this feature in both Microsoft Teams Now Virtual Agent and Service Portal. Documentation shows that Chat Queue Entries will be mark...
Hi I have a problem which is that I can not get access to Knowledge base articles from Virtual Agent. The log received in virtual agent is: “12:23:03.184: SearchService: A valid Search Context was not found for this request.” Does anyone know how ...
Looking for examples on how to utilize slot filling in order to implement it for my own topics. Slot filling is where upon triggering a conversation VA identifies or captures keywords that were typed by the user in order to skip the subtopic validati...
Hi Team, I have few hr topics which i need to restrict those for only permanent employees.we have custom field created on user table as "Role type" which is a choice field of contract and permanent.when logged in user is permanent employee then only ...
How to get one particular Knowledge article within Virtual Agent ( After user entered into a Topic ) For Example - User chatting for issue in Application , So user entered into that Topic , Now How do we get only one or Two Knowledge Article to sho...
My end goal is to have a scoped application where the group that has access to the scoped app will create their own virtual agent topics. I created the scoped app with a corresponding role. I created a new group and assigned the scoped role as wel...
Starting to use the VA in a new environment (sandbox) and when trying one of the ootb topics, it attempts to search the knowledge base but no response is returned. Now the conversation is stuck and there are no options to end the conversation or rese...
Hi, I have a requirement to get the portal URL in virtual agent script.Like i need to check weather its HR portal or IT Portal in greetings message topic.
I have virtual agent setup in HR portal and IT portal (configured in Header/Footer Body HTML Template) . clicking on "connect live agent" from HR portal should redirect to HR queue and from IT portal it should redirect to IT queue. Note: I found this...
Hi guys, I'm currently creating a Greetings topic where the VA asks for user input, and takes that string as a short description when it creates an incident after. Ideally I would like to go to a relevant topic with NLU after the incident is created,...
Hi, how to add Added Text " chat for support " to Icon Added Text to Icon we r activated live agent plugin , we need add text
Hi All, The live chat is getting closed automatically after an ideal time if there is no conversation happened. Is there any rule or time mentioned in back end ,so that if it is ideal for a long time , it displays the messages like below and closing ...
We would like to change the font that is used within the Virtual Agent, but I'm not sure if that's possible. Has anyone ever changed the font before?
I have created a new topic named as "Report an Issue" in customer environment which is almost similar to Open IT Ticket OOB topic. I have added a link type bot response which is redirect user to a record producer for creating an incident. Report an I...
Hi Team, I have a requirement to display date into DD-MMM-YYYY format in email notification from virtual agent. By default it is giving YYYY-MM-DD.
