I see "All done! Is there anything else I can help you with? " at end of NOW Assist VA conversation

[Lisa71]

I see "All done! Is there anything else I can help you with? " at the end of NOW Assist VA conversation, however I can't find this message anywhere (any topic, closing message, etc). Where is it coming from?

[Tanushree Maiti]

Hi @Lisa71 

A. Check  what value set in 

1. Go to system_properties.list and search for this property com.glide.cs.general.closing_message

  refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830923#:~:text=Instructions%....

B. Check End conversation topic value

Refer: https://www.servicenow.com/community/now-assist-forum/now-assist-in-virtual-agent-branding-menu-item...