I see "All done! Is there anything else I can help you with? " at end of NOW Assist VA conversation

[Lisa71]

I see "All done! Is there anything else I can help you with? " at the end of NOW Assist VA conversation, however I can't find this message anywhere (any topic, closing message, etc). Where is it coming from?

[Tanushree Maiti]

Hi @Lisa71 

A. Check  what value set in 

1. Go to system_properties.list and search for this property com.glide.cs.general.closing_message

  refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830923#:~:text=Instructions%....

B. Check End conversation topic value

Refer: https://www.servicenow.com/community/now-assist-forum/now-assist-in-virtual-agent-branding-menu-item...

[Lisa71]

Thank you. The value in com.glide.cs.general.closing_message is "Thank you for using our support chat.", not the one we see. 

For item B, the link you provided 

https://www.servicenow.com/community/now-assist-forum/now-assist-in-virtual-agent-branding-menu-item...

talks about menu items not visible.

[Loic1]

It should be the same as https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-update-the-message-for-fallback/...
Update the message in the sys_cs_context_profile_message  with type=closing