I want to change name of "Now virtual agent app" in MS Teams, can we modify the name?

[bunny prasad]

Can we change the name of virtual agent, if possible please suggest me where we can modify the name

[Richard Kiss1 · Accepted solution]

Hi bunny prasad,

This is something that the MS Teams admins can do, it is not possible from ServiceNow’s side. You have to contact your organization’s MS Teams group and ask them to do it.

Victor Chen has an article about this:

https://community.servicenow.com/community?id=community_article&sys_id=3b4f487edbe17490904fa9fb1396195b

Richard

[bunny prasad]

Thank you so much for your reply @Richard Kiss 

[Chris D]

Hey just fyi, that article is outdated. At least several months back, ServiceNow actually built-in the ability to easily customize the Teams app - no Teams admin needed. I posted a screenshot in my other response.

Even back before the update that added that, you actually didn't  even need Teams admin to customize the app name, icon, or anything else in the manifest... instead of using the "Now Virtual Agent" app hosted on the Teams store, you just had to download that manifest (I got from an article in ServiceNow's Hi Portal) and then you can customize it - it's just a zip file with two image files (color.png and outline.png) and JSON (manifest.json). Unzip it, replace the images with your own (follow Microsoft's icon standard conventions), edit the JSON in a text editor, zip those files back up, then upload it as a custom app to Teams (note: a Teams admin may need to do this if they didn't give you permission).

All ServiceNow did was put a much nicer UI over this process now - when you create the app manifest in your instance, you'll get a zip file with the same format as I described if you're curious and unzip it.

[Chris D]

On the later versions of the Teams integration*, you create the app manifest right within your ServiceNow instance and can easily customize the name - and even the icon, description, and more. Then you can give the zip file produced (the app manifest) to your Teams admin and ask them to upload that custom app for you (presuming you don't have access yourself):

*the newer app is called "ServiceNow for Teams" by default as you can see above. If you're still using the "Now Virtual Agent" app, you should upgrade your Teams integration from the ServiceNow Store and switch over