Is it possible to disable/hide "click here to start a new conversation" after conversation end

[Mohd Aizat Md R]

Hi all

Anyone got experience to disable VA field at the bottom of chat "click here start to new conversation" after conversation end? And also hide the "+" button to start a new conversation. 

Currently my VA was design to be be initiate from external web client. Thus we got a requirement to only initiate through external.

Any guide would help me to customise this requirement.

Thanks

[Musab Rasheed]

Hello,

Looks like it not possible to make these changes as these require touching OOB setup, However go through below links once

https://community.servicenow.com/community?id=community_article&sys_id=4b9b8db8dbad6010f77799ead396193e

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962993

Please hit like and mark my response as correct if that helps

Regards

[Mark Roethof]

Hi there,

While there is no out-of-the-box obvious option to achieve this, technically its definitely possible!

For example, when not using the topic picker, and not using switchTopicById or switchTopicByName, then the start/restart will not be available. Same when you are only using switchTopic, then the start/restrart will not be available.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mohd Aizat Md R]

Hi @Mark Roethof 

I did the switchTopic() after end conversation setup topic.

Yes, it switch topic but the start new conversation still visible there. Do you mind to advise? Appreciate that.

Thanks

[Mohd Aizat Md R]

Hello everyone

Anyone got any idea?

Thanks