Hi, I would like to know the below queries. 1. How does AI search works at backend in virtual agent chatbot ? 2. How does contextual search works at backend in virtual agent chatbot? 3. what is the difference between AI search and contextual search i...
Hello All, I have my intent and entity defined in servicenow dev environment. Now i want to move entire nlu model to uat, but when it tried exporting to csv from dev and importing that in uat, i got only intents and did not get associated entities to...
I've run into something odd. I just updated the version of Employee Center to 29.0.2 in our DEV and TEST environments. In the TEST environment, since the update, we now have 2 icons for virtual agent This isn't happening in DEV, which is odd. I ...
Hello all. I am trying to set up a Virtual Agent on my PDI and am running into issues with getting NLU to play nice. I chose the topic from the dropdown list and I get this message saying the phrase isn't tied to the correct intent. However, I can fi...
Hello - Currently, our users have to click on the Virtual agent icon to start the conversation when they visit the Employee Center page. Does anyone know how to have this start automatically once they visit the page? The goal is to have the virtual...
Hi all Recently my virtual agent stop working. I think that when I created the script within the topic and check the movement, it took too much time to response so I end the conversation and remove that script. After that, When I open the virtual age...
How to clear the old conversations in the Agent chat window?
Hello. Currently through this article: https://www.servicenow.com/community/developer-forum/chatgpt-integration-with-servicenow-virtualagent/m-p/2495408 we're able to integrate ChatGPT into our virtual agent. We'd like to have it search now using o...
Hello Community,I want to be able to see all the topics without having to press "Show me everything" button in Virtual agent like bellow:As is: ToBe:Is it possible to config?Any help would be greatly appreciated!#virtualagent #topicpicker
Hi, I would like to know if there is a way we can add attachment clip icon next to the send button in the chat. I would want the user to be able to attach files when they are chatting with an agent. Pic attached for reference. Here I would like to ...
Hi, all! I'm trying to introduce NLU into my VA. After introducing NLU into the VA, how do I train NLU to adapt the newest environment?If possible, I would like to achieve this with as little human maintenance as possible.e.g. NLU trains end-user's f...
Hi everyone! Im trying to Publish my NLU model, but running on below error all the time:That would not be an issue but all my intents connected to that model are actually enabled and available: Any ideas on how to make system recognize these as enabl...
Dear all, I'm investigating if a scenario like this is possible:1. When I enter the portal home page with the suffix sp, it shows the Virtual Agent about the introduction/overview content2. Then I click the menu header "Finance", and I reached the me...
Dear all, I want to know can we move Cognigy bot directly to ServiceNow portal? Because we already have some Cognigy bots.If we can, How it looks like? We want to compare Virtual Agent vs Cognigy BotIf can’t, To what extent can integration. How it lo...
Hello,We are currently on Tokyo and are in the development process to launch HRSD Virtual Agent. One of the requirements the Process Manager has is to report on the data related to the usage of Virtual Agent and the Feedback ratings and comments from...
