I know you can customize the Idle Chat Timeout Reminder Message which displays to the user (default "The conversation is timing out, are you still there?"), but what about the message that displays to the agent (from the "System Administrator" accoun...
Hello! I seem to be unable to push emoji's from our Developer instance into our test instance, but the text following or afterwards is present. The emojis work just fine in the developer instance when testing. When I look up the sys_message_ui table ...
Hi All How can we customise welcome greetings for different portals example service portal = Default welcome Greetings(existing one) customer service portal = Hi how can i help you need custom greetings for separate portals and it should replace de...
Hi, Does anyone know which table I can retrieve the user's response for the Virtual Agent Feedback Survey from? I have setup a Virtual Agent Feedback Survey topic to gather feedback from user using Virtual Agent when the chat conversation is ended an...
I am new to Service Now Chatbot Virtual Agent. I would like to know how to find all the dependant Topics or Parent Topics which use a particular Topic Block? When I checked existing Topic Block and navigate to 'Properties' ->View published topics tha...
Team, I want to build a custom web application that enable users to chat directly with a Live agent. So I'm planning to use Virtual Agent REST APIs to pass chat to a live agent. users in my web application would always need to chat with a Live agent,...
I am trying to access the "Check IT Ticket Status" topic using the Virtual Agent API but I keep getting the response that "You have no active incidents or request items". When I test the same on the Virtual agent designer it works fine, the problem i...
We created our own NLU model (I do not understand why) and we just upgraded to San Diego, running analysis on the Intents, It appears the results are using the ITSM NLU for Virtual Agent module, it appears to ignore the module we created. Topic rec...
Can we change the name of virtual agent, if possible please suggest me where we can modify the name
I've created a topic Create a ticket or request in Virtual agent. I've used catalog item search topic block to get the catalog item we have searched with user input text. But it is showing all the item available in the catalog. I would like to see o...
I have published one topic, if i test it then it shows like thia phis please help me with this
Hello everyone, Does anyone know on how to make a report to count how many users chat today, I'm gonna use table Interaction [interaction], or anyone know which table that suite the report and what is the parameter? Thanks.
We already have question-answer pairs (10,000 +), can we import the question-answer pairs into ServiceNow, train the Virtual Agent, so employee can get answers via the chat with Virtual Agent?
Dear all, I can't get genius result when testing AI Search and need some suggestions. I have checked my instance. On my side "Default AI Search model" is trained and published: I try to use a very similar statement in the model as a query: But ...
After I clicked button "Request AI search", the information show as below but time pending so long... I try with version Rome, Tokyo and San Diego but it has a same issue. I follow a video on youtube Getting Started AI search but they enabled AI se...
