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how to enable virtual agent to external user

 I provided both table level and field level acl for snc_external role for custom table. I have to retrieve the details of record using short description. But user with the snc_external role not able to access the table. Please help with this.

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DeepikaM by Tera Contributor
  • 1506 Views
  • 4 replies
  • 0 helpfuls

Resolved! Engagement messenger and third party cookies

Hello, We are currently in the process of implementing ServiceNow's Virtual Agent Chat Web App on an external website, but we have noticed that it requires the use of third party cookies. As browser support for third party cookies is being dropped, w...

lunkki by Tera Guru
  • 1065 Views
  • 1 replies
  • 1 helpfuls

Resolved! Reference Choice Limit on MS Teams

Hi, We have a requirement to allow application CI from cmdb_ci to be selected by user in MS Teams. Please find below the VA coding to return the CI record. we found that if we have gr.setLimit over 128, the virtual agent conversation in Teams will be...

Community Alums by Community Alums  
  • 714 Views
  • 2 replies
  • 0 helpfuls

Resolved! Virtual Agent - Timeout for topic conversations

Hi Everyone Does anybody how long it takes for the Virtual agent to abandon a chat if end user does not reply during a topic conversation/non-agent conversations. If this timeout is configurable then please help me with that too. Thanks! 

Aditya33 by Mega Expert
  • 4159 Views
  • 1 replies
  • 7 helpfuls

NLU not detecting phrases in the model

NLU is not detecting phrases that previously exist in the model. As an example, one of the phrases is "return my assets". When typing the exact same phrase it doesn't return any topics in VA UI.  Any advice how to improve this? Perhaps this is a glit...

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Yasmin by Kilo Guru
  • 2615 Views
  • 13 replies
  • 3 helpfuls

Copy paste screenshots in Virtual agent

HiAs starting from SanDiego the connect chat was not available in next experience. We are implementing virtual agent for this, one of the challenge we observed is this when we took a screenshot, copy it and try to paste it in the virtual agent, it is...

Venkat122 by Kilo Guru
  • 1180 Views
  • 1 replies
  • 0 helpfuls