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Resolved! Card Response Virtual Agnet not working

Hello All, I have a VA flow for Case creation, It is creating a case but when records got created it is not showing the Record which is created.I have used Card Response utility for record to be dispalyed.  Above card response is configured to dispal...

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sushama by Tera Contributor
  • 2143 Views
  • 8 replies
  • 0 helpfuls

Resolved! Live Agent

Hi ,Can Someone Help me for solutioning the below Problem Statement .Problem Statement :How to route the Live Agents to the respective group only .We have two portals .I created Live Agent for two portals A ,B . For each portal , I created queue , gr...

tejasvimula by Tera Contributor
  • 1279 Views
  • 1 replies
  • 2 helpfuls

Resolved! Understanding VA greeting message script

Hi, It is worth starting off by saying I'm new to VA - I'm trying to understand where "getGreetingMessage" is defined in the below script from the OOB personalized greetings message. As I understand it "getGreetingMessage" must be defined somewhere a...

Ryax by Tera Expert
  • 9006 Views
  • 9 replies
  • 14 helpfuls

Submit service request topic

Submit a Service request topic is deprecated, do we have any other oob topic that handles catalog request submission. I have made a copy of oob and using in agent chat but would like to know why it's deprecated and if there is any alternative ? @Will...

Bharath38 by Giga Sage
  • 1201 Views
  • 3 replies
  • 1 helpfuls

Resolved! Virtual Agent Widget Text Popup

I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users. 

trevorn by Tera Contributor
  • 3192 Views
  • 6 replies
  • 4 helpfuls

Can a scripted REST API be authenticated using SSO?

Hi Experts, I am working on an integration where multiple applications are being connected to each other. The starting point of this integration is a chatbot (non-ServiceNow), where employee will submit their query. The query will be sent to ServiceN...

Astha5 by Tera Expert
  • 1185 Views
  • 1 replies
  • 0 helpfuls

Supported Variables on Virtual Agent

Why Virtual Agent is not supporting all type of variables , Where we can find the list of variable types that are supported by VA. Is there any possibility of adding the variable types to be supported by VA ? 

I can't get Entities to work in my NLU Intent

I have built an intent that contains 161 utterances. I then created an entity that will point to a response further down the conversational flow of my topic. I then went to the VA Designer to link the new Entity to the Static choice node in my topic ...

Matt Lodge by Tera Expert
  • 2729 Views
  • 6 replies
  • 5 helpfuls
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