Is it possible to hide emoji icon in Virtual Agent?

[shun6]

Hi ALL,

I'm using virtual Agent and I want to  hide emoji icon in virtual agent.

Are there anyone who know about this topic?

  

Thanks!

[Mark Roethof · Accepted solution]

Hi there,

Unfortunately, not 😞

You can't influence this with for example CSS, there's also no (documented) system property or something for this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Musab Rasheed]

Hello @shun ,

Can you try this once, I'm not sure if this will fix your issue but give a try.

1) Go to Chat Setup

2) Uncheck 'Emoji Enabled' checkbox.

Mark my answer as correct if that fixes your issue.

Regards

[Mark Roethof]

Hi there,

Unfortunately that won't work for what shun is asking. That's not related to the Emoji which is shown in the Virtual Agent chat client when having conversations/topics. The Emoji Enabled is related to the Live Agent.

Kind regards,
Mark

[Musab Rasheed]

Ya ok.