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03-26-2024 01:24 PM
Is it possible to show a hello/welcome message next to chatbot? So users will be aware of there is a new chatbot implemented and they will interact with it.
Looking for something like this.
Solved! Go to Solution.

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03-26-2024 01:30 PM
Hi there,
Custom definitely possible, though since a few releases also out-of-the-box. Or at least, it sounds like proactive triggers could help your case.
See this article which I wrote a year ago:
- 2023-03-21 - Article - Proactively sending context-specific messages to end users with Virtual Agent Proactive Triggers
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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03-26-2024 01:30 PM
Hi there,
Custom definitely possible, though since a few releases also out-of-the-box. Or at least, it sounds like proactive triggers could help your case.
See this article which I wrote a year ago:
- 2023-03-21 - Article - Proactively sending context-specific messages to end users with Virtual Agent Proactive Triggers
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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03-26-2024 03:15 PM
Thank you so much. It worked.