Is it possible to use Virtual Agent as Voicebot?

[Bartek1]

Hi,

Is it possible to build virtual agent and integrate it with ASR (automatic speech recognition) and STT/TTS (speech to text, text to speech) so that it can be used as a voicebot?

Could we translate the speech into text then maybe use API of servicenow virtual agent and get the message back from the API request?

[Community Alums]

Hello,

It's possible to integrate Virtual Agent with voice channels.

Please find ref - 

https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/concept/va-in...

If my answer helped you in any way, please then mark it as Correct/helpful.

[Bartek1]

Hi, 

thank You for your reply.

In the documentation the only integrations that are mentioned over voice channel are Alexa and Google Assistant.

However, we would like to integrate VA with IT support phoneline.

Maybe you know whether it is possible

Best regards,

Bartek

[Victor Chen · Accepted solution]

Hi, we are enabling the Virtual Agent for IVR use cases with CTI partners targeting the Tokyo release. [Safe harbor applies.]