Dear All,We are currently struggling to find a feature that adjusts AI search results (KB articles and catalog items) and the Virtual Agents language in general to the language of the user's input, not the portal language.For example, the portal lan...
Hello - does anyone have advice or directions on how to get the Virtual Agent to be popped up and ready instead of having to click on it first in the service portal? Seems this should be OOB functionality. Thank you in advance.
Hello Dear All, I'm facing issue in catalog UI policy. I'm using below simple script for date field. function onCondition() {g_form.setValue("Request_new_expiry" , " ");g_form.showErrorBox('Request_new_expiry' , getMessage('Req are only valid for 6 m...
Need a little help, receiving an error that the ServiceNow instance for the employee center link in the teams tab related to the VA Teams Conversational Integration is refusing to connect. Any suggestions on what is need to get this linked will help....
Hello Team, Does virtual agent and Now assist required Coding ? If yes, how much coding skills are required to fullfill the Virutal agent and Now assist implementation, and interaction with Azure AI Bot Service. Thanks
Hi , 1. I'm looking to invoke Virtual Agent widget from a ui page (which will be called from a ui action)Basically looking to invoke chat from incident on click of a ui action2. Also want to know if there is a way to avoid recording the conversation ...
I try to use a Virtual Agent in Employee Center.There are two Service Portal Agent Chat Configurations which are "EC Polaris" and "ESC Chat" as OOTB.What is the difference for them? I know one answer is Server script, but I don't know what it means (...
I have a request to present a catalog item to a customer when a unique phrase is entered into the Virtual Agent. For example, the phrase "Get help with a report" should simply return a catalog item that the user can click on to go to the catalog ite...
Hi All, I'm trying to create a new flow for virtual agent where i'm redirecting the user to a service portal URL based on his choices. I'm receiving the following message in the test window. [PREVIEW ONLY] subflow link_unfurling was called. Please vi...
Hey we successfully implemented NLU and integration with ms teams of va bot. Although I noticed that greeting message is different from what we have on portal. Also in ms teams "show me everything" is not visible.The message displayed in teams is no...
I'm looking for feedback from users who are being forced to move from Connect Support to Agent Chat via Workspace. This might be because they want to use the Next Experience UI or MS Teams integration for Virtual Agent - both of which are incompatibl...
I am attempting to use the AI Search Topic Block inside another VA topic. I created a user input node for a user to enter a search string, and then immediately after inserted the AI Search topic block and am passing the user search term to the AI Sea...
I'm trying to do the exercise at https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_application_developer/app_store_learnv2_virtualagent_utah_exercise_interact_with_a_user But clicking Test in Studio brings up the Default ...
How to add Agent chat widget into requested item page when particular item is selected in native page not from Service portal.
Hello, I am wanting to add a condition in my virtual agent topic where if the topic was triggered from an NLU, then perform certain actions, if a user manually selects it, then skip those steps. How do I check that in the designer? Any suggestions a...
