I am writing a connector between an external chat connector (Avaya AxP) and Service Now. The use case is that a Service Now agent initiates a chat and that is sent to the Avaya AxP agent via the custom connector I'm writing. I have a sandbox version ...
Hi, We are trying to use Virtual Agent API to have users attach images to a Live Agent Chat session. We were able to to initiate a Live Agent Support session with the following post request via Postman { "clientSessionId": "conversationId", ...
I can't publish or test a topic block because of this server error: "Exception while executing request: First query term may not have NQ or OR prefix".What does that mean?
After using the methods described below our minimize button remained the X. Using your article on how determining whether we are using Service Portal Agent Chat or Virtual Agent we are using Service Portal Agent Chat. (I’ve just included the link fo...
We are setting up our Virtual Agent and I was wondering how we can get the topic recommendations to show some data. Is there a setup step to begin with?Also, would this be the right place to start, to setup our VA?
I want to sort the results of the search from the user's input, from the below image I want show the results in order by name. 2. My Open Tickets3. Chat with SD4. Raise RequestI want something else From which exact block this is configured in VA topi...
Hello Team, I am trying to integrate Notify with VA, basically invoking a VA topic from Notify using Workflow editor script. I want to know do we have any API available which can be used to call any existing VA topic which can be run in background-...
I have created a designer topic with start->decision->country-> multiple nodes with text responses. But in the portal only 1 node is coming up when selected this topic. Why are all the other nodes not showing up?
We recently upgraded to Utah and it seems there is one message that got moved?When an Agent accepts a live chat, there is a message that appears to the end users. You can tell I have found the message previously but cannot find it now and it is driv...
this is my demo 10 instance i am not getting how to remove these topics from the virtual agent from searching in google i am getting that these are promoted topics but i have checked all the topics no were in the instance these topics are created I ...
Firstly apologies if a solution to this problem is already out there. I've personally not been able to find one after searching in the community forums and documentation. To start with a big of background info. I had a requirement where I needed to p...
Hi, I am trying to separate topics for both portal IT and HR but not able to achieve it, we have two different portals and i want both portal should display different topics, topics which are visible on HR portal should not be visible on IT portal.
Hi, I am trying to delete entities on the models. But i cannot find an option to delete them.
Dear Community, In my company, we are currently setting up VA (Vancouver release) and encountered a few obstacles in the process. NLU setup: Our Service Catalog contains multiple entries with similar names (e.g., “external account”, “technical acco...
Hi, I created a topic (Search knowledge base) to be used in my chatbot. But it is showing all knowledge articles of all knowledege base of a particular domain. I want to show knowledge article of a single knowledge base. Name of my knowledge base is ...
