Issue with Text Bot Response
Hello everyone,I am currently using Now Virtual Agent on Slack.I have an issue where, when using a text bot response that contains HTML tags, it returns an image instead of plain text.Thank you..
Forum Posts
Date Time component virtual agent
Hi all! I have a requirement that a person has to enter a start date + end date.I designed this adding to topic design 2 Date time components. I am unsure this is the best pratice...but now the requirement escalated to offer a better UX and when a pe...
Virtual Agent AI Search configuration
We are currently implementing the Virtual Agent, which uses AI Search to offer the user a suitable knowledge article. Since our knowledge database contains solutions in German and English, the chatbot currently provides results in both languages. Can...
Virtual agent designer - prompt message when dynamic choice input only has 1 record found
Hi community,In virual agent designer, I have created a dynamic choice input that will search a custom table for record matching the login. I have set a prompt in the dynamic choice input.But then, if user only has 1 record, there is a strange messag...
VA Setup Topics - newly created setup topic will not display in picker on Custom Greeting & Setup
Hi, In my new Vancouver PDI, I created a new setup topic which does not display in the Custom Greetings and Setup picker. Also other topics I created do not show under the Promoted Topics picker either. Any help would be greatly appreciated. Than...
virtual agent- NLU model predicting random and inconsistent topics.
The virtual agent NLU model is giving conflicts with other topics which are changing every time. Resolving has become problematic. The conflict with other topics is random for different users for the same utterance. Note : We have more than 1 model.T...
Is it possible to target the VA search within a specific Knowledge Base/ Taxonomy Category ?
We are trying to restrict the VA topic search from a specific Knowledge base category but OOTB servicenow doesn't allow that. Does anyone knows a solution for this.
AI Search is not working in Virtual Agent in San Diego Release.
Hi, Good Day, I have configured AI search and Now assist in VA,but when i am testing in chatbot with some content which has no kb article,summary should comeup/now assist AI search should give its own content.It is not giving.instaed it is giving kb ...
Virtual Agent returning irrelevant KB articles
I have enabled nlu and ai search for the bot. So i understand that if VA doesn't find any topic related to user query, it goes to ai-search fallback and then to contextual search. But in testing I see ai search topic calls contextual search everytime...
Fallback Topics not Working and Loop in Greetings
Hello everyone! So, I have an issue with fallback topics. I created a menu with Static Choice and enabled the "Conversation Switching" option. But when the user types something different that doesn't match an intent or menu option, the IA Search Fall...
Issue in connect with IBM Netcool for pulling events
Trying to connect to IBM Netcool using "IBM Netcool _V2" OOB event pull connector getting below error: Error:failed to run 3PC java.lang.ClassCastException: class org.mozilla.javascript.Undefined cannot be cast to class org.mozilla.javascript.NativeO...
Edit links in AI Search results in Virtual Agent
In Virtual Agent I need edit links in AI Search results because after clicking I get on the page Not allowed, for any link in the results (example link https://company.service-now.com/va_link.do?token=...&target_url=%3Fid%3Dcompany_document%26topic%3...
Language Adjustment according to User Prompt
Dear All,We are currently struggling to find a feature that adjusts AI search results (KB articles and catalog items) and the Virtual Agents language in general to the language of the user's input, not the portal language.For example, the portal lan...
Resolved! Have Virtual Agent pop up when service portal is visited?
Hello - does anyone have advice or directions on how to get the Virtual Agent to be popped up and ready instead of having to click on it first in the service portal? Seems this should be OOB functionality. Thank you in advance.
Catalog UI Policy is not working on virtaul agent chatbot
Hello Dear All, I'm facing issue in catalog UI policy. I'm using below simple script for date field. function onCondition() {g_form.setValue("Request_new_expiry" , " ");g_form.showErrorBox('Request_new_expiry' , getMessage('Req are only valid for 6 m...