Language Adjustment according to User Prompt
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07-31-2024 12:04 AM
Dear All,
We are currently struggling to find a feature that adjusts AI search results (KB articles and catalog items) and the Virtual Agents language in general to the language of the user's input, not the portal language.
For example, the portal language is English, but the user's prompt is in German. What it should do is automatically change the language of the bot's response and only display AI search results in German.
Maybe there is an automatic translation feature or smth. like that?!
Any ideas are welcomed.
Thanks,
Elias
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Virtual Agent
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08-01-2024 05:36 AM
Thanks for your fast response
As I understood your response the fallback language for AI Search is just useful for results in one language.
but currently our AI Search results are displayed in every language.
Do you happen to know where this config can be found?
The same issue appears for Topic Flows in VA Designer. Maybe there is a feature for automatic language detection and switch during a conversation. (within one session)