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Link to Virtual agent pop-up

ayman_h
Kilo Sage
Kilo Sage

4 weeks ago

Hi,

We have a requirement to allow Guest users to access the Virtual Agent on a public site and interact with Virtual agent topics.

 

It is currently not possible to embed the Virtual Agent widget on the site but we can add new URLs.

 

Is it possible to have a direct link to the Virtual Agent chat window? When accessed, it loads in a new tab and allows users to chat just like the standard pop-up.

 

Regards,

Ayman 

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ayman_h
Kilo Sage
Kilo Sage

4 weeks ago - last edited 4 weeks ago

Digging through the community, I came across this post

https://www.servicenow.com/community/developer-forum/need-help-with-embedded-url-for-direct-live-age...

 

Looks like you can do this by using the URL below

https://[instance_name].service-now.com/$sn-va-web-client-app.do

 

And interestingly enough, if you only want redirect to the Agent chat, you can pass parameters and use the link below

 https://[instance_name].service-now.com/$sn-va-web-client-app.do?sysparm_live_agent_only=true

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