Need help with Embedded URL for direct Live agent chat

Nandini23
Tera Contributor

‎06-09-2022 11:09 AM

Hi,

We have enabled only Live Agent chat, by deactivating the Virtual Agent using some configuration steps. We will be piloting our Agent chat in our production instance, in the process we need to redirect the users from our Insite portal when click on a button to the Service Portal Agent chat window.

Using this embedded URL, "https://XXX.service-now.com/$sn-va-web-client-app.do" we are able to redirect to Virtual agent chat window, but our requirement is to redirect the users to Live Agent chat only. Any suggestions on how to embed the URL for Live agent chat ?

Thanks in Advance!!!

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Jon_Jennings
Tera Contributor

‎10-28-2022 12:29 PM

Hello,

 

Not sure if this is still an issue for you but you can direct the chat to only go to live agents with the following sysparm in the URL:

 

https://XXX.service-now.com/$sn-va-web-client-app.do?sysparm_live_agent_only=true

 

Hope this helps.