Live Chat automatically abandoned once the available agent click the accept button

[Codi]

Hi Guys,

New I'm new in Agent Workspace, we encounter an issue when the live chat automatically abandoned once the  available agent click the accept button and its a bit tricky because it only affect 1 agent only it not happen to other.

Is there anyone who encounter the same issue or there is a documentation to fix this.

thanks in advance

[Lynda1]

We had an Agent with the same issue! It was frustrating! When he had it happen, he cleared the browser cache and restarted the browser.  We always clear the browser cache when strange things happen. Seems to fix the strange thing.

[Codi]

Actually the user is using an incognito mode in chrome but this still happens

[sailaja jinugu1]

Hi @Codi,

We are facing the same issue currently, is your issue resolved??

Thanks Inadvance,

Sailaja

[jitendra2]

Hi All,

We are also facing the same issue for couple of users. They have to clear browser cheche every time when they see this issue. Please help if anyone got the fix for this issue.

Thanks in advance.