Microsoft Copilot integration with Now Virtual Agent

[Dinesh90]

Hi @Victor Chen 

We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams.. is this the expected behaviour of co-pilot ?
or are we missing something here ? we are assuming that if we want to create an incident using co-pilot then user should be able to do this task in the co-pilot window instead of routing us to now virtual agent chat window to further perform step for create an incident.

Similar behaviour is with other LLM topics like "show my tickets" etc..
If we type "show my tickets" in co-pilot window, it gives us the initial info about  the topic but for the actual outcome and result it divert us to now virtual agent chat window and in bot window we have to start again everything. We would like to know if this the expected behaviour of co-pilot integration with now virtual agent bot ?

Anything newly introduced in Zurich so that we may get the right and complete results related to LLM topics in co-pilot window itself ?

Are the copilot results improved in Zurich using Custom Engine Agent (CEA) ? are they giving the expected results in copilot itself ?