Mutiple active Conversations in virtual agent in single portal

Siva sumanth
Tera Contributor

‎09-20-2024 06:13 AM

Hi All,

 

                 I Had a Requirement in virtual agent were user can have Multiple Active Conversations Running parallelly with different queries with Virtual agent in single portal  is it possible or not?

 

Can anyone please provide any suggestions

 

Thanks

Siva sumanth

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Lynda1
Kilo Sage

‎09-20-2024 12:45 PM

From what I read in the documentation; this is not possible in a single portal.

 

https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/co...