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[Bharath38]

We have installed Virtual agent and published some topics which used to work in past, after recent clone when I committed update sets back in dev it's directing to Live agent directly w/o showing any topics or topic picker.

I have checked chat configuration and live agent mode is turned off, verified there are active topics with valid condition but no luck. Can anyone tell how are topics and topic picker is displayed.

@Mark Roethof any inputs please ?

Thank you

[Raj64]

Did you get that your Greetings setup topic is still configured?

[Bharath38]

Yes we have Default chat active and a setup topic associated with greeting

Dynamic Greeting Topic is OOB.

[Anshul Agarwal]

Is your NLU model still there and the intents/utterances configured post clone?

[Bharath38 · Accepted solution]

Updating com.glide.cs.live_agent_only  to false solved the issue