Does SNOW supports voice bot?
I just wanted to make sure that whether SNOW supports voice bot or not! Does anyone have prior documentation the above mentioned
Forum Posts
Resolved! Chat Contact Support Menu Item Icon Not Displaying
Greetings! I would like to replace the OOB Default icon used in the menu item so that I can have a line item for Phone that doesn't result in a link as we do not have this option enabled in our instance. NOTE: I have tried replacing the icon on the ...
Configuring Virtual Agent Contextual Search
Hello, I've been trying to implement a filtered contextual search into my virtual agent responses. The contextual search is returning results but they do not appear to be filtering down as expected. Here's the steps I've completed from the documentat...
How can I add the different font styles and emojis on the Virtual Agent Chatbot
Hi, I would like to make the UI for the Chatbot to be more attractive by using different font styles and font sizes. Need to configure such that we have Emojis along with the questions asked on the chatbot. How can we achieve this in a Virtual Agent ...
Resolved! VA Designer Screen goes Blank
In the VA Designer application I’m updating an existing Topic. After a decision point I have three branches and I want to edit the condition of one or the branch labels. When I click the label and then click Edit Condition, the whole designer screen ...
Resolved! Virtual Agent custom greetings & Closure
Hi Experts,I need to use a custom greetings and closure message for only one VA topic that I created. Its a live agent topic, basically, but I don't want to disturb the existing greeting and closure message configs for the other topics present alread...
Virtual Agent template which can automatically create a ticket if the answer didn't resolve issue
Hi all, I want to know if there is any template like this, when the information doesn't resolve the user's issue, it will ask the user to describe more details and create the ticket automatically. Also, it will ask you about the using experience. As ...
Resolved! Virtual Agent - Agent Chat routing
Hello guys,I am trying to setup the Virtual Agent routing to Live Agent queues based on customer input. I can "easily" achieve this with "Connect Support" (chat_queue) by passing the queue sys_id in an Action expression using "vaVars.LiveAgent_queue"...
change 'Transfer message' and 'No Agent available message' of chat setup in other languages
Hi All, The requirement is we are asking user to select language to connect to an agent and if user select french then the message "Please stand by while I connect you to a live agent." should come in french and if user select german then the message...
Integration between Google Dialogflow and Servicenow Virtual Agent
Dear all, We have a FAQ module (user input sth, then the bot recognizes the intent and will give the corresponding response) and it is driven by Google Dialogflow. I want to ask whether it is possible for the Virtual Agent to call the FAQ module (i...
Input reference across topics.
Hello all, I'm currently trying to send a reference from the queue table (awa_queue) to the next topic in line to check the schedule and agents availability. Simply trying to send a queues value, through the Start Segment of the topic to run some scr...
Virtual Agent runs scripts as User
When I'm running a script action in a VA topic, the script does not run as admin. For instance, in one of my scripts I'm referring to the Date Of Birth (DOB) field of a user to conditionally show or hide a bot response for users older than 40. Howeve...
Max number of Topics
I am curious if anyone has ever had an incredibly high number of Topics. We currently have around 60 Topics and around 40 Intents (yes not all Topics have an intent by design).I read a suggested max on Intents and have not found anything on suggested...
Integrate Virtual agent to Azure bot(Primary bot) for live agent feature.
I have a Azure bot as a primary bot , i want to build a feature "live agent transfers" whenever bot would be not able answer some particular questions then user can make request " talk to a live agent" , then transfer that request to the ServiceNow v...
Integrating Virtual Agent in Google chat
Hi all, Any idea how we can integration Virtual agent in Google Chat . Thanks Rahamath
