Virtual agent greeting issue?
i was not able to see start a new chat in VA ,was using ootb greetings topic
Forum Posts
Expand Virtual Agent widget when launching the Service Portal page
Hi ServiceNow colleagues, Did (one of) you find a way to have the Virtual Agent opened at the launch of the Service Portal?Now you see the widget displayed in the right corner below, but we receive feedback of our customers that this is often overloo...
Resolved! How to add translation language in Virtual Agent
Dear all, I want to add a new translation language in Virtual Agent, such as Japanese. I have installed i18n translation plugin, But I don't see Japanese options. How should I operate?
Virtual agent - utterances are not picking up the topic
Hi, I have two topic blocks that are similar , one for mobile phones and one for landline. The utterances has "phone" in it. There were some conflicts in the mobile phone intent/ utterances such as "mobile phone" will conflict with landline topic "...
Resolved! Display topic based on portal
Hi all, I want to display virtual agent topic based on portal by using topic condition like below image. When I configured "portal is sp", this topic is only visible at sp portal. But when I configured another portal like kb, hr, it didnt't work. Cou...
How to translate "Scripted Response" in Virtual Agent?
Dear all, I am following the doc. to translate for Virtual Agent: https://community.servicenow.com/community?id=community_article&sys_id=e134c27c1b773c50b09633f2cd4bcbde But I found that it doesn't work for "Scripted Response" (in Virtual Agent -...
Trying to use a Survey topic block
Hi Team, I am trying to call a topic block that we have in our instance however it requires a SurveyID. Can you help me understand whats a Survey and how can i acquire 1.
Live Agent Set Up
Hi Experts/ @Mark Roethof @Mark Roethof , We have been trying to configure Live agent functionality in ServiceNow using Service Portal. Below Options we have analyzed so far and will require forum suggestion : 1. Configure Virtual Agent bot in Porta...
Resolved! How to find what intents are triggering a topic block?
This is a question in regards to the Virtual Agent Analytics, and the Topic section. We are looking at the most used topic, I will call it Topic A.There is no way Topic A should be the most used topic, in our environment. So I have been asked is ther...
What is advantage or difference between AI search and contextual search in VA?
what is the difference or features which we can look at after enabling ai search in virtual agent can you plase give me some pointer which help in testing or diffrentiating both
Can we allow VA topics discoverable only by keywords without having impact on NLU when its enabled?
Hi , We are facing an issue with connect chat and virtual agent implementation currently connect chat has been used in the system,we have implemented virtual agent as well in recent times and when we are trying to search for a topic in connect chat...
Resolved! how to change text for end conversation button on virtual Agent
Hi Team, How to change on hover text for end conversation button on virtual Agent
Resolved! Virtual Agent NLU doesn't work
Dear all, I am testing NLU for Virtual Agent in San-Deigo release version. I have created the NLU model and published it: Question: 1. But when I tested it on the portal, it doesn't work: 2. And when I tried to publish another small talk topic, ...
Adding Topic Category field in the Interaction logs
Is there a way to add the topic category on the Interactions Log within Interaction record? What we are trying to do is identify if and HR topic was invoked during the VA session. All of our HR topics are categorized as HRSD in the sys_cb_topic_cate...
can we call url in script action virtual agent?
Hi I am trying to call url in virtual agent script action using window.open('url',"_blank'). but it is giving an error. is there any other option to open url directly.
