Now Assist Enhanced Chat features are not working

[ShivaniVerm]

Hi,

We are on Xanadu Patch 9 and enabled an Enhanced Chat feature however few of the enhanced chat features are not working us:
  

1. Ask a follow up link in search results are not clickable for us

2. Chat pinning icon beside resize icon is completely missing for us

3. Citations are not working us - example whenever we are typing any conversational catalog item name in portal search, in the results the catalog item link which is retuning is directly opening the catalog item form and not showing the other option called "Show in chat". Please see the screenshot attached of the feature I am talking.

Does anyone if there's need to do any additional configurations to make these features work??

Thank you in advance!

[Hanna_G]

Hi @ShivaniVerm 

These do need to be set up - see the link here for how to achieve this: Enhanced chat experiences for Virtual Agent availa... - ServiceNow Community

[ShivaniVerm]

Hi @Hanna 
I have enabled it in a same way, but the feature I mentioned above seems to be missing or not working in my case.

[Hanna_G]

Have you checked if there any plugin updates required for the Virtual Agent? 

[ShivaniVerm]

Hi @Hanna_G 
Yes, updated all the required plugins.