Now Assist Enhanced Chat features are not working

ShivaniVerm
Tera Contributor

‎07-03-2025 06:41 AM

Hi,

We are on Xanadu Patch 9 and enabled an Enhanced Chat feature however few of the enhanced chat features are not working us:
  

1. Ask a follow up link in search results are not clickable for us

2. Chat pinning icon beside resize icon is completely missing for us

3. Citations are not working us - example whenever we are typing any conversational catalog item name in portal search, in the results the catalog item link which is retuning is directly opening the catalog item form and not showing the other option called "Show in chat". Please see the screenshot attached of the feature I am talking.

ShivaniVerm_0-1751550080213.png

 

Does anyone if there's need to do any additional configurations to make these features work??

Thank you in advance!



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6 REPLIES 6

Hanna_G
Kilo Sage
In response to ShivaniVerm

‎07-07-2025 05:48 AM

Hi @ShivaniVerm, 
Looks like you've covered all of the bases, I'd raise a case with ServiceNow support on this one. Here is the KB on how to do this if you need it: ServiceNow Customer Support - Support and Troubleshooting

abirakundu23
Mega Sage

‎07-07-2025 05:38 AM

Hi @ShivaniVerm ,
If you have activated all plugins correctly and still OOB features not available after enabling plugins i would suggest log a now support case for the same.

Please mark helpful and correct answer if it's worthy for you.