While configuring Now Assist in Virtual Agent, we are trying to create a topic that displays a specific knowledge article and asks the user if it resolved their issue. If resolved, the topic closes; otherwise, it triggers a topic block to create an incident.
The issue is that the Now Assist chatbot provides a summary of the KB article before executing the topic block, which then displays the article information a second time.
Is there a way to prevent Now Assist in VA from automatically returning the KB article first so that it only runs the custom Topic?
