Resolved! How to get portal url in virtual agent script
Hi, I have a requirement to get the portal URL in virtual agent script.Like i need to check weather its HR portal or IT Portal in greetings message topic.
Forum Posts
Resolved! connect to chat queue from the Virtual Agent servicenow
I have virtual agent setup in HR portal and IT portal (configured in Header/Footer Body HTML Template) . clicking on "connect live agent" from HR portal should redirect to HR queue and from IT portal it should redirect to IT queue. Note: I found this...
Resolved! How can I get NLU to go to a relevant topic based on a user string and not input?
Hi guys, I'm currently creating a Greetings topic where the VA asks for user input, and takes that string as a short description when it creates an incident after. Ideally I would like to go to a relevant topic with NLU after the incident is created,...
Resolved! Added Text to Icon for chat
Hi, how to add Added Text " chat for support " to Icon Added Text to Icon we r activated live agent plugin , we need add text
How to kill a virtual agent topic that is caught in a loop?
So I have a topic that is caught in a loop. It is spitting out a message to my logs, which is how I know it exists. How do I kill that conversation or process to stop it? I have already disabled the topic, but I don't find anywhere on how I can kill ...
Resolved! Live chat is getting closed Abandoned automatically
Hi All, The live chat is getting closed automatically after an ideal time if there is no conversation happened. Is there any rule or time mentioned in back end ,so that if it is ideal for a long time , it displays the messages like below and closing ...
Virtual Agent - Is it possible to change the font?
We would like to change the font that is used within the Virtual Agent, but I'm not sure if that's possible. Has anyone ever changed the font before?
Virtual Agent topic gets deactivated automatically
I have created a new topic named as "Report an Issue" in customer environment which is almost similar to Open IT Ticket OOB topic. I have added a link type bot response which is redirect user to a record producer for creating an incident. Report an I...
Resolved! how to convert date format to dd-mmm-yyyy in virtual agent.
Hi Team, I have a requirement to display date into DD-MMM-YYYY format in email notification from virtual agent. By default it is giving YYYY-MM-DD.
Hide Contact Support option from Virtual Agent widget
Hi guys, Is there a way to hide the Contact Support icon in VA widget (the 3 vertical dots in the upper right corner)? Thank you! RegardsIvan
Resolved! Navigate between topics in the virtual agent
Hi ! Is it possible to navigate between topics in the virtual agent? Example, before ending topic x, give the user the option to go to topyc y and so on ...
Virtual Agent Application Branding in MS Teams
Hi Community, Does anyone know if it's possible to brand the virtual Agent application in MS Teams? We would like to roll out VA in our teams environment but not being able to brand it is causing issues. If this is not possible, do you know if ...
