Now Mobile VA Branding

NOEL SHIJIL · ‎03-07-2022

VA branding within service portal or knowledge portal is that we can add portals into the agent chat portal list. But if you like to brand in mobile phone application like Now Mobile App, How is it done? What portal should be added in order to make our branding work in mobile or is there any other way ?

Muralidharan BS · ‎03-07-2022

Hi Noel Shijil,

If you would like to brand the entire mobile app with a custom logo instead of now mobile logo etc and publish it in the app store and play store then you can request Mobile app publishing, which will be fulfilled by ServiceNow.

But if you wanted to just change the theme by giving your org colours and etc, you can easily do it in the native UI.

1. Mobile Branding > Mobile App Themes

2. Finally link the theme in the Mobile App config.

There is one easy way as well,

Go to - Functions > Agent Chat > and modify from chat launcher to URL like below. This will replicate your portal chat branding to Mobile.

View solution in original post

Liyakhat2 · ‎03-07-2022

You have to install mobile publishing plugin and request for branded app choosing your custom branding images/notification push certificate and distribute it to public or private store

https://docs.servicenow.com/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/task/request-public-branded-ios-app.html

NOEL SHIJIL · ‎03-07-2022

Does this apply to VA as well?

Liyakhat2 · ‎03-07-2022

If you are referring to branding VA on mobile apps yes we can apply

NOEL SHIJIL · ‎03-07-2022

Also I am in Rome not in San Diego, not sure if this work in Rome as well?