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‎03-07-2022 09:09 PM
VA branding within service portal or knowledge portal is that we can add portals into the agent chat portal list. But if you like to brand in mobile phone application like Now Mobile App, How is it done? What portal should be added in order to make our branding work in mobile or is there any other way ?
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‎03-07-2022 11:52 PM
Hi Noel Shijil,
If you would like to brand the entire mobile app with a custom logo instead of now mobile logo etc and publish it in the app store and play store then you can request Mobile app publishing, which will be fulfilled by ServiceNow.
But if you wanted to just change the theme by giving your org colours and etc, you can easily do it in the native UI.
1. Mobile Branding > Mobile App Themes
2. Finally link the theme in the Mobile App config.
There is one easy way as well,
Go to - Functions > Agent Chat > and modify from chat launcher to URL like below. This will replicate your portal chat branding to Mobile.
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‎03-07-2022 09:13 PM
You have to install mobile publishing plugin and request for branded app choosing your custom branding images/notification push certificate and distribute it to public or private store
https://docs.servicenow.com/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/task/request-public-branded-ios-app.html
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‎03-07-2022 09:57 PM
Does this apply to VA as well?
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‎03-07-2022 10:01 PM
If you are referring to branding VA on mobile apps yes we can apply
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‎03-07-2022 09:58 PM
Also I am in Rome not in San Diego, not sure if this work in Rome as well?